Customer Service Representative

Acorn Stairlifts, Inc.

Customer Service Representative focusing on delivering exceptional service in showroom operations. Engaging with walk-in customers and facilitating in-home consultations for stairlift products.

Posted 7/2/2026full-timeBelleville • Illinois • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and interpersonal abilities, while maintaining a professional appearance and adhering to company standards. Proficient in utilizing technology for scheduling and documenting customer interactions within a CRM system.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyInterpersonal SkillsCommunication SkillsRetail Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Technology ProficiencyProduct KnowledgeSales ProcessesAppointment SchedulingDocumentation Skills

Soft Skills

Strong CommunicationWillingness to LearnCoaching AcceptanceProfessional Appearance

Tools & Technologies

CRM Database SystemPersonal Computers

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

RetailSalesCustomer ServiceMarketing CampaignsNetworking Events

About the role

Key responsibilities & impact

Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
Conduct outbound calls to assigned leads to generate and confirm appointments
Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
Assist with the execution of marketing campaigns and initiatives
Maintain showroom presentation, cleanliness, and product readiness
Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
Support management with administrative and operational tasks as required
Adhere to all company policies, procedures, and safety standards
Perform other duties as assigned to support business objectives

Requirements

What you’ll need

High school diploma or GED required
1–3 years of experience in retail, sales, customer service, or a related field preferred
Proficiency with basic technology, including personal computers
Strong interpersonal and communication skills (verbal & written)
Ability to learn product knowledge and sales processes quickly
Professional appearance and adherence to business casual dress standards
Willingness to be coached and continuously improve performance.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities