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Customer Service Representative
Acorn Stairlifts, Inc.Customer Service Representative in Kansas City, KS. Assisting customers and managing showroom operations with a focus on sales support and customer satisfaction.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscommunication skillscustomer servicesales processesability to learn quicklyprofessional appearancewillingness to be coachedcontinuous improvement
Tools & Technologies
CRMdatabase systempersonal computers
Certifications & Qualifications
high school diplomaGED
Industry Keywords
retailsalescustomer interactionsmarketing campaignsnetworking eventstrade showspromotional activities
About the role
Key responsibilities & impact- Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
- Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
- Conduct outbound calls to assigned leads to generate and confirm appointments
- Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
- Assist with the execution of marketing campaigns and initiatives
- Maintain showroom presentation, cleanliness, and product readiness
- Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
- Support management with administrative and operational tasks as required
- Adhere to all company policies, procedures, and safety standards
- Perform other duties as assigned to support business objectives
Requirements
What you’ll need- High school diploma or GED required
- 1–3 years of experience in retail, sales, customer service, or a related field preferred
- Proficiency with basic technology, including personal computers
- Strong interpersonal and communication skills (verbal & written)
- Ability to learn product knowledge and sales processes quickly
- Professional appearance and adherence to business casual dress standards
- Willingness to be coached and continuously improve performance
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Employee discounts