Customer Service Representative

Acorn Stairlifts, Inc.

Customer Service Representative in Kansas City, KS. Assisting customers and managing showroom operations with a focus on sales support and customer satisfaction.

Posted 6/19/2026full-timeKansas City • Kansas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
Conduct outbound calls to assigned leads to generate and confirm appointments
Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
Assist with the execution of marketing campaigns and initiatives
Maintain showroom presentation, cleanliness, and product readiness
Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
Support management with administrative and operational tasks as required
Adhere to all company policies, procedures, and safety standards
Perform other duties as assigned to support business objectives

Requirements

What you’ll need

High school diploma or GED required
1–3 years of experience in retail, sales, customer service, or a related field preferred
Proficiency with basic technology, including personal computers
Strong interpersonal and communication skills (verbal & written)
Ability to learn product knowledge and sales processes quickly
Professional appearance and adherence to business casual dress standards
Willingness to be coached and continuously improve performance

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Employee discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

interpersonal skillscommunication skillscustomer servicesales processesability to learn quicklyprofessional appearancewillingness to be coachedcontinuous improvement

Certifications

high school diplomaGED