Human Resources

• Deliver and execute core HR processes impacting employee life cycle across Global locations by leveraging Workday HRIS platform.
• Provide specialist support in enabling Workday business process workflows.
• Manage and maintain employee data workflows on Workday HRIS
• Respond to employee inquiries related to the Hire-to-Retire process through a case management system, in close coordination with Regional HR Teams
• Provide advisory support to end users and key stakeholders on HR services, platforms, and tools, enabling them with appropriate resources
• Actively align and contribute towards ongoing Digital Transformation, Process enablement and automation efforts across HR Digital Teams
• Conduct regular audits to ensure accuracy, completeness, and consistency of employee data within the HRIS
• Analyze HRIS data trends to identify opportunities for process improvement and increased efficiency in managing business process workflows.

Global HR Services Specialist

• You’ll oversee and deliver a seamless onboarding and orientation experience for new employees.
• You’ll ensure new hire documentation is completed accurately and within required timelines.
• You’ll partner with Mobility and hiring managers to support new hires requiring sponsorship.
• You’ll maintain accurate, confidential employee records within HR systems with strong attention to detail.
• You’ll coordinate with IT and hiring managers to ensure employees receive equipment, system access, and tools before their start date.
• You’ll manage laptop provisioning and deployment, including device imaging and setup for LATAM employees.
• You’ll coordinate primary and secondary laptop assignments to support both client and internal access needs.
• You’ll partner with IT and client stakeholders to troubleshoot onboarding technology issues and enable day-one productivity.
• You’ll track and maintain records for equipment assignments, access requests, and onboarding technology requirements.
• You’ll partner with managers and employees to strengthen relationships, build morale, and improve productivity.
• You’ll lead conflict resolution efforts and support performance improvement and corrective action plans.
• You’ll coach managers through employee performance discussions and engagement strategies.
• You’ll support performance management processes, including communication, training, completion tracking, and development planning.
• You’ll investigate and document employee relations matters with accuracy and professionalism.
• You’ll promote a positive, inclusive, and respectful workplace culture.
• You’ll serve as the primary HR contact for the LATAM Data Center workforce, building strong relationships with employees and leadership.
• You’ll partner with HR teams to ensure compliance with local, state, and federal employment laws and policies.
• You’ll manage and support HR projects across onboarding, performance management, talent development, and engagement initiatives.
• You’ll provide coaching and guidance on HR policies, procedures, and best practices.
• You’ll collaborate with Talent Acquisition to enhance hiring strategies and streamline recruitment processes.
• You’ll coordinate settlement payments with Mobility, HR, and Payroll teams.
• You’ll ensure salary alignment with Professional Employer Organization (PEO) invoices.
• You’ll support purchase requests and coordinate safety equipment and operational needs with leadership approval.
• You’ll support corporate training and development initiatives.
• You’ll ensure completion and compliance with required Ethics & Compliance training.
• You’ll train new managers on HR policies and best practices.
• You’ll advocate for organizational change and support teams through change initiatives partner with operations to design and manage employee recognition programs and events.
• You’ll help foster a highly engaged, positive work environment through ongoing employee engagement efforts.

Infrastructure and Capital Projects – Human Resources Manager

• Build and maintain effective relationships with management and employees
• Address employee complaints and reports and conduct formal investigations
• Provide coaching and mentorship to improve performance and engagement
• Administer and ensure compliance with HR policies

HRBP – Employee Relations

• Partner with the Global HRBP, Site Leader and executive team to translate business strategy into focused people and organizational priorities.
• Lead the full spectrum of strategic HR initiatives, including talent management, performance management, leadership development, succession planning, employee engagement, internal communications and talent acquisition.
• Help define and strengthen a high-performance culture across the site, reinforcing accountability, leadership capability and business results.
• Champion a culture grounded in safety, ethics, diversity, and inclusion, while sponsoring programs that bring leadership behaviors to life.
• Advise leaders on organizational effectiveness, team design and change management to support growth, transformation, and long-term success.
• Elevate talent and people development by strengthening feedback, development planning, and leadership accountability for key roles and high-potential talent.
• Partner with business leaders to assess current talent, identify future capability needs and implement long-term talent strategies that improve organizational performance.
• Support compensation and broader people programs in ways that align with business objectives and our overall HR strategy.
• Lead and develop the San Juan del Rio HR team, coaching them to operate as trusted business partners who understand the operation and add measurable value.
• Ensure compliance with Mexico’s national and local legal requirements by monitoring legislative changes, maintaining adherence, advising management on necessary actions.

Human Resources Director

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region.
• Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
• Maintain strong, professional communication with employees to ensure a smooth experience.
• Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners.
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
• Ensure onboarding documentation and procedures reflect Americas-specific requirements.
• Manage open tickets, ensuring timely responses and accurate prioritization.
• Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
• Help organize internal documentation and training resources under the guidance of the EX Manager.
• Assist with operational tasks and process execution to ensure smooth daily workflows.
• Identify trends in employee queries and provide input for improving processes and documentation.
• Support EX team projects and initiatives as needed.
• Collaborate closely with the Employee Experience team on routine tasks and projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.
• Receive ongoing mentorship and training to grow in scope and responsibility..

Employee Experience Specialist – Americas

• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals
• Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections
• Support the subject matter expert (SME) for all policies and procedures
• Ensure data integrity through audits of the HR Information System
• Update and analyze work process design and flow for policies and procedures
• Provide policy interpretation recommendations
• Create and present training presentations
• Research and work in a team environment to resolve employee issues
• Serve as an employee and customer advocate
• Identify and drive process improvements, quality and compliance across the function
• Analyze data issues and provide Root Cause Analysis in problem resolution
• Incorporate Lean practices into all daily activities and ongoing projects
• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs
• Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded
• Assist with data migration and auditing during acquisition process
• Ensure alignment of grading structure and support Gender Pay Reporting
• Foster, develop and maintain strong internal and external relationships with key vendors
• Ensure use of employee self service.

HR Advisor – Temporal

• Support HR operational and administrative processes, including documentation, follow-ups, and system updates
• Manage and analyze HR databases, reports, metrics, and KPIs
• Prepare reports, dashboards, charts, and analyses using Excel (advanced formulas and pivot tables)
• Support invoicing activities, vendor follow-up, and coordination with Finance related to HR services
• Help maintain data accuracy for headcount, turnover, and other people metrics
• Assist in the continuous improvement of HR processes and reporting tools
• Address employee inquiries by providing guidance on HR platforms, policies, and processes through ticketing systems

HR Intern

• Support the digitalization of employee records by organizing, scanning, and maintaining accurate and up-to-date personnel files in internal systems.
• Assist in optimizing recruitment processes by updating candidate databases, tracking applications, and supporting process improvements through digital tools.
• Collaborate on HR digital projects aimed at improving data management, documentation workflows, and system efficiency.
• Coordinate employee events and engagement activities, including logistics planning, communication with participants, and follow-up documentation.
• Ensure data accuracy and confidentiality by maintaining compliance with data protection standards and internal HR policies.

Human Resources Intern

• Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution.
• Decision Making: Making high judgment recommendations in the absence of clear guidance.
• Process and Service Delivery Management (low to medium complexity).
• Identify and eliminate root causes of high-volume contacts and defects.
• Get alignment with HRSC Operation strategy to ensure seamless service delivery.
• Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.
• Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy.
• Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.
• Process Improvement: Support process enhancements, process redesign, and best practice sharing.
• Reporting: Create reports and present trends.

HR Generalist – Support Center

• Manage employee relations, including handling employee inquiries, investigations, and conflict resolution
• Support performance management processes, including goal setting, performance reviews, and development plans
• Partner with talent acquisition team to attract and select top talent for the organization
• Ensure compliance with HR policies, procedures, and legal requirements
• Develop and implement HR programs and initiatives to support business objectives
• Provide guidance and support to HR team members on HR practices and regulations

Senior HR Generalist

• Manage initial tier for HR Tools such as SNOW (CRM) and Oracle HCM
• Provide solution activities related to day-to-day operations and projects
• Influence change and own responsibility for prioritizing requests through Agile methodology
• Manage stakeholder relationships for deployment of tech solutions
• Lead small systems enhancements and new functionality for HR Solutions
• Ensure HR Solution issues are resolved within planned service level agreement
• Conduct ongoing system administration and enhancements
• Audit data to uncover integrity issues and/or opportunities for process improvements

HR Project Management Specialist II

• Responsible for human resource management and labor relations issues within a site
• Provides advice, counsel, direction, and training to the management team
• Represents the company as Bargaining Agent at local labor negotiations
• Ensures consistent application of policies and procedures for recruiting, rewarding, retaining, recognizing, and developing people
• Conducts internal investigations of acts of employee misconduct
• Partners with site senior management team to implement organizational change interventions
• Manages the rollout of Corporate Human Resources Programs at the site level

HR Business Manager

• General Primary HR contact for employees.
• Assist in developing & implementing HR policies, procedures, and programs.
• Coordinate HR programs and processes such as compensation & benefits, talent acquisition, orientation, onboarding, training, and performance management.
• Handle employee relations issues and recommend appropriate actions.
• Support across areas of HR Operations.
• Implement strategies for positive employer-employee relationships, enhancing organizational effectiveness.
• Collaborate on training, development, succession planning, and employee growth initiatives.
• Advise managers on job design, salaries, benefits, and compliance.
• Assist in collective bargaining agreements negotiation and administration.
• Guide management and employees on staffing and labor relations.
• Investigate and resolve employee grievances with relevant stakeholders.
• Monitor labor laws and industry trends for compliance.
• Develop strategies for positive labor-management relations.
• Present reports on labor relations issues.
• Collaborate on policies and programs supporting labor relations.
• Foster a healthy, open, and collaborative work environment through implementation of appropriate communication and management strategies.
• Develop and execute comprehensive internal communication plans that support the company's objectives and ensure consistent messaging across all channels.
• Generate compelling content for various communication channels.

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