HR Service Partner – Junior

Veralto

HR Service Partner managing HR-related inquiries and maintaining standardized HR processes. Supporting associates and leaders through efficient HR services within Veralto’s HR Shared Services team.

Posted 7/16/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR processes and customer service, with a strong focus on managing inquiries, executing HR transactions in Workday, and maintaining confidentiality. Proficient in both English and Spanish, ensuring effective communication and problem-solving in a fast-paced environment.

Highest-signal resume keywords

HR Transaction ExecutionWorkday ProficiencyBilingual Communication (English and Spanish)Customer Service ManagementConfidentiality and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProcessesTicketing System ManagementData EntryKnowledge Article MaintenanceService Level Agreement (SLA) Adherence

Soft Skills

Strong CommunicationProblem-SolvingAttention to DetailSound JudgmentCollaboration

Tools & Technologies

WorkdayMS Office Suite

Industry Keywords

Human ResourcesCustomer ServiceAdministrative SupportConfidentialityEmployee Information Management

About the role

Key responsibilities & impact

Serve as the first point of contact for HR-related inquiries from associates and leaders
Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution
Manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded every time
Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation
Escalate unresolved or complex cases to Tier 2 and 3 as required
Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates
Ensure consistent application of HR policies and procedures
Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources
Collaborate with internal teams to improve service delivery, efficiency, and accuracy
Maintain strict confidentiality and handle sensitive employee information appropriately

Requirements

What you’ll need

1 year in HR, customer service or administrative support (Log and manage tickets/cases in the system)
A High School Diploma or equivalent
Must be fluent in English and Spanish
Strong communication and problem-solving skills and high attention to detail
Technology system mindset and proficiency with the MS Office suite
Ability to work in a fast-paced and dynamic environment
Ability to demonstrate sound judgment in handling confidential and sensitive employee and business information, always maintaining strict confidentiality and compliance

Benefits

Comp & perks

Remote work model
Competitive salary
Attractive benefits
Flexible working hours
Structured onboarding and training
Career development and coaching opportunities
A collaborative and supportive team environment