HR Shared Services Specialist – U.S. & Latin America

Fortive

HR Shared Services Specialist handling HR-related inquiries for Fortive. Engaging with employees remotely to assist with HR policies, benefits, and payroll inquiries.

Posted 7/9/2026contractRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to employee inquiries via phone, email, and chat in a professional and courteous manner.
Provide first contact information on HR policies, procedures, and programs.
Assist employees with HR-related issues, including benefits, payroll, and leave of absence.
Document and track inquiries and resolutions in the HR system.
Escalate complex issues to senior HR staff or other departments as needed.
Maintain confidentiality and handle sensitive information with discretion.
Participate in training sessions to stay updated on HR policies and systems.
Contribute to the continuous improvement of HR processes and services.

Requirements

What you’ll need

High school diploma or equivalent; associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field is a plus.
Must demonstrate strong written and verbal communication skills in English.
Excellent communication skills, both verbal and written.
Strong customer service orientation with a friendly and helpful demeanor.
Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
Basic understanding of HR principles and practices.
Proficiency in using computer systems and software, including MS Office and HRIS.
Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Basic Understanding Of HR PrinciplesProficiency In MS OfficeProficiency In HRIS

Soft Skills

Strong Written Communication SkillsStrong Verbal Communication SkillsCustomer Service OrientationAbility To Handle Multiple InquiriesAbility To Prioritize Tasks

Certifications

High School DiplomaAssociate’s Degree In Human ResourcesBachelor’s Degree In Human Resources