Employee Relations Specialist

Diabetes Youth Families

Employee Relations Specialist facilitating employee relations and supporting HR processes at Insulet. A key role in analytics, case management, and HR collaboration.

Posted 6/20/2026full-timeGuadalajara • 🇲🇽 MexicoJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

employee relationsperformance managementdisciplinary actionsexit interviewsunemployment claimsdata interpretationreportingcase management

Soft Skills

analytical skillsorganizational skillstime managementcommunication skillsstakeholder managementjudgmentconfidentialityprofessionalism

Tools & Technologies

ServiceNowExcelHR systems

Industry Keywords

Human Resourcesemployment lawhigh-volume environmentshared servicespolicy interpretationprocess optimization

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for employee relations case intake, triage, and initial assessment.
Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.
Support early-stage performance management, including coaching conversations and pre–performance improvement plan (PIP) guidance.
Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.
Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.
Conduct exit interviews and support offboarding activities, including documentation and trend tracking.
Support unemployment claims and standardized severance processing in accordance with established procedures.
Maintain accurate and timely documentation of all employee relations cases in ServiceNow.
Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.
Identify patterns, trends, and emerging risks and escalate appropriately to the Employee Relations team.
Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.
Maintain strict confidentiality and professionalism in all employee interactions and documentation.
Support continuous improvement initiatives, including documentation standardization and process optimization.
Provide support for overflow casework across regions based on business needs.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or related field
2–4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment
Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g. U.S., Mexico, UK, etc.)
Fluency in English (written and spoken) is required, as this role supports a global Employee Relations function
Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools)
Excellent organizational and time management skills with the ability to manage multiple priorities
Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures
Demonstrated ability to follow processes while exercising sound judgment in identifying when to escalate issues.

Benefits

Comp & perks

Health insurance
Professional development opportunities