Diabetes Youth Families

Director

• Oversee and coordinate the start-up, progress and closure of clinical research projects.
• Guide and support the project team to ensure adherence with project objectives, timelines and budget.
• Responsible for the design and implementation of pre-market and post-market clinical studies.
• Develop and manage the project plan including a budget and timeline.
• Facilitate the development of study protocols by coordinating input from various sources including literature, experts, and internal team members.
• Select and manage investigational sites and clinical study vendors such as CROs and external laboratories.
• Review project monitoring and site management plans and contracts.
• Facilitate the development of study documentation including case report forms, informed consent forms, source documentation and study-specific plans for sound and thorough data to support the approval process or study objective.
• Ensure monitoring is sufficient such that documentation from investigators and investigational sites meets FDA/GCP/ICH requirements and fulfills the study objective.
• Ensure study tracking and databases are maintained updated.
• Pro-actively identify project specific issues and develop strategies and plans to address.
• Serve as a resource to site coordinators, investigators, and other staff members regarding investigational products and protocols.
• Manage the clinical study report as well as the clinical portion of regulatory submissions.
• Prepare scientific abstracts and manuscripts.
• Coordinate and cooperate with third party vendors if applicable (e.g., Core laboratory, consultants, etc.).
• Drive and lead project meetings and facilitate timely and accurate communication between the sites.
• Keeps management team proactively informed about clinical study progress.
• Review budgets on a regular basis to ensure all project costs are thoroughly tracked and controlled.
• Performs other duties as assigned.

Director, Key Opinion Leaders (KOL) – Field Medical Excellence

• Develop and lead national patient access strategies for diabetes therapies reimbursed under the pharmacy benefit.
• Oversee the design and execution of patient support programs including copay assistance, prior authorization, benefits investigation, and specialty pharmacy coordination.
• Align access strategies with commercial, medical, and market access teams to support insulin delivery and diabetes management solutions.
• Lead all operational aspects of patient services, including HUB services, call centers, and vendor management.
• Ensure SOPs, training, and compliance standards are met across all patient-facing operations.
• Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies.
• Direct and support the Field Reimbursement Manager (FRM) team to ensure effective payer navigation and provider engagement for diabetes care.
• Establish clear goals, performance metrics, and development plans for FRMs.
• Integrate field insights into broader access strategy and operational planning.
• Collaborate directly with Inside Sales, Field sales, US Commercial Analytics and other departments
• Partner with payer strategy, government affairs, and analytics teams to ensure seamless access and data-driven decision-making.
• Collaborate with HEOR and commercial teams to assess program impact and ROI, especially in the context of diabetes outcomes and adherence.

Senior Director, Patient Access Support Services

IT Support

• Establish and own architecture strategy, principles, standards, and roadmaps for assigned domains to improve business capability maturity, reduce redundancy, and enable sustainable transformation.
• Translate business priorities into target-state architectures, transition plans, and investment-aligned technology direction, including business capability, value stream, and system landscape views.
• Define architecture requirements, decision frameworks, and acceptance criteria that guide solution design and support consistent delivery outcomes across programs and platforms.
• Drive portfolio rationalization and platform evolution by assessing current-state capabilities, business value, functional overlap, costs, and vendor options, and by recommending invest, consolidate, replace, or retire actions.
• Define enterprise data, process, and integration guardrails across the corporate systems landscape to improve interoperability, data quality, end-to-end process effectiveness, and readiness for AI-enabled use cases.
• Provide architectural leadership in the selection of platforms, third-party solutions, and AI-enabled capabilities, including copilots, workflow automation, and decision support aligned to enterprise direction and business value.
• Lead architecture forums, review boards, and working groups; manage standards and exceptions; and influence decisions across stakeholders to achieve coherent, scalable enterprise outcomes.

Senior Staff Enterprise Architect – Corporate Systems

Product Manager

• Obtain high-level work estimation (t-shirt size) for Phase A and Phase B​
• Prioritizes the ART Backlog to streamline the execution of program priorities ​
• Maintains the conceptual and technical integrity of the Features for the team​ ​
• Provides input into timelines/ dates, and investigates alternate paths forward on potential timing options​
• Drives tradeoff evaluations on feature implementation​
• Defines Program Increment objectives​
• Participates in usability studies to bring voice of the customer on a feature to the team​
• Support PM with Phase A business case development (both cost and value)
• Support PM with Phase B in defining and gaining approval of customer journeys, detailed process flows, epic identification, feature identification, and consolidation of high level work estimations required for Phase B approval and closure
• Ensure consistency of configuration and partners with Solution Leads to ensure design and development consistency across all work with ART
• Facilitates software selection process to deliver the 'what’
• Serve as 1st escalation point for all Delivery POs in the ART (questions on feature refinement, solution options, and/or in sprint tradeoffs

Senior Product Owner

Content Writer

• Monitor complaint lab activity to ensure timely complaint resolution that meets or exceeds departmental, customer and regulatory requirements.
• Approve / Sign-off work evaluations from complaint lab team.
• Technical expert responsible for providing feedback and training concerning write-ups and approvals to drive team improvement.
• Utilize superior leadership to model, reward, and enforce behaviors that support Insulet’s culture.
• Supervise, mentor, and provide work direction to the complaint lab team.
• Drive performance and establish Key Performance Indicators (KPIs) to achieve organizational goals for complaint rate, daily throughput, and efficient staff utilization.
• Works closely with appropriate personnel in R&D, Operations, and Quality Assurance to further analyze investigation results to determine root cause to mitigate and/or eliminate future complaints or customer dissatisfaction.
• Promote and instill a culture of continuous improvement through standard improvement principles and practices (i.e. line balancing, value stream mapping, pareto analysis, etc.).
• Establish work planning to include development and maintenance of a plan incorporating hiring, training, efficiencies, etc.
• Must adhere to all regulatory requirements for complaint handling including the FDA and any other competent authority as required.
• Effectively write responses to competent authorities upon their request for more information.
• Purchase appropriate consumables for the continued operation of the complaint Lab.
• Direct the training efforts on evaluations and procedural changes.
• Performs other duties as assigned.

Manager, Global Vigilance Writing

Customer Support

• Manage new service onboarding, including design and implementation
• Work with functional operations leads to confirm the scope of new services
• Lead the work to design and implement new services
• Build excellent CX into the solution designs
• Process-map the end-to-end service and build the solution around the process
• Use the implementation process to activate IGBS service management and service quality standard
• Work closely with functional operations teams to manage knowledge transfer
• Hand over accountability for the service at go-live
• Manage an embedding process post go-live before closing the project once the service is stable and operating as intended
• Establish IGBS Core Capabilities in BPM and CI as a Key Enabler of IGBS Implementation
• Build a CI team (circa 12-15 staff) comprised of Global Process Managers (GPMs) as the backbone of the CI organization.
• Working closely with functional leadership, define the roles and responsibilities of Insulet GPOs and work with functional leadership to activate this network.
• Working closely with IGBS Organizational Development (OD) develop and implement adequate change management efforts to embed and sustain BPM capabilities in Insulet.
• Work closely with functional and IT leadership to identify and transition relevant process management and improvement activities to IGBS.
• Identify, procure and implement BPM and automation/AI tools needed to automate and digitize process mapping, mining, and execution activities.
• Working closely with GPOs, identify and sustain a global network of Key Users for in-scope business processes.
• Define and Maintain Insulet-Wide Process Management Standards and Tools
• Maintain up to date awareness of industry trends and tools for BPM and related technologies.
• Deploy and manage relevant BPM tools and methods as Insulet enterprise standards including tools required for IGBS implementation as well as additional tools for ongoing process automation, machine learning, GenAI, digitization, RPA and other established or emerging technologies in this area.
• Ensure relevant IGBS staff trained and capable in BPM methods.
• Establish a “BPM as a capability” offering for Insulet which provides a comprehensive approach enabling Insulet to stand up BPM across the enterprise, from scratch.
• Design, Build and Maintain the IGBS Service Catalog
• Establish standards, design, deploy and maintain a service catalog for IGBS which provides easy and user-friendly access to IGBS services.
• Champion service catalogue awareness and usage throughout Insulet, drive continuous improvement of the catalog based on customer feedback.
• Train and support other IGBS service delivery teams in service catalog usage for various IGBS hosted operational services.
• Collaborate with Insulet GPOs to Identify, Design and Deliver Process Improvements
• Work closely with GPOs to establish a baseline BPM capability using the “BPM as a capability” approach.
• Work closely with GPOs on an ongoing basis to define and prioritize CI work portfolios.
• Champion usage of digital techniques including process mining and mapping, RPA, ML, AI and other emerging technologies to drive process improvements.
• Estimate workload and budget requirements for CI efforts.
• Align work portfolios with relevant IGBS functional leadership.
• Allocate CI and functional resources to prioritized work plans.
• Collect, Analyze and Distribute IGBS and Insulet Business Process Performance Data
• Define common tools and methods for standard IGBS and business process performance data acquisition and reporting.
• Agree with GPOs and IGBS functional leadership IGBS and business process performance data to be captured and reported.
• Publish IGBS and business process performance data on a regular basis, including provision of analytics viewpoints necessary to create insight and enable decision-making.
• Gather CX Insights and Integrate into Process, Service and Workflow CI Efforts
• Define common tools and methods to capture and report CX data for IGBS hosted processes, services and workflows.
• Improve ease of use of processes, services and workflows through CI efforts reflecting and addressing (where possible) insights derived from CX data.
• Act as a Strategic Account Manager for Insulet Internal Client Accounts
• Where appropriate, agree and define a client facing account plan for clients.
• Where appropriate, ensure IGBS strategy is reflective of client needs.
• Collaborate with other IGBS senior leaders to share client experiences and develop best practices.
• Gather client sentiments using Net Promotor Scoring (NPS) and agree and monitor improvement actions and targets with the client and IGBS.
• Act as the voice of the client within IGBS and IGBS with the client.
• Create a culture of Continuous Improvement in IGBS and Insulet
• Develop and deploy training to grow use of standard Continuous Improvement tools and methodologies.
• Identify opportunities to provide Lean and Six Sigma Green Belt candidates with visibility to leadership while instilling a sense of accountability.
• Develop an enterprise-wide system and structure to deploy the Lean Framework and a standard to measure Lean Maturity.

Senior Director, Business Transformation, Customer Experience

Content Marketing Manager

• Lead a team of four Content Strategists, focusing on enhancing digital and mobile user experiences through effective language.
• Translate business and product priorities into scalable content strategies and frameworks.
• Collaborate closely with UX, Product, and Engineering teams to create cohesive, user-centered experiences.
• Define the UX content strategy for Omnipod 5 products, ensuring consistency in voice and terminology.
• Mentor the content team to uphold high standards of quality and craft.
• Refine content systems and governance, embedding content strategy throughout the product development lifecycle.
• Champion best practices in accessibility and inclusive design.

Manager, UX Content Strategy

Product Designer

• Lead tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS or complex web and e-commerce applications.
• This includes working with Marketing, Technical Product Marketing and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space and web interfaces.
• Lead programs with minimal supervision from management, will lead others in program responsibilities, may mentor junior staff on programs and career wise.
• Defining safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Creative Cloud, XD, Sketch, Abstract, Figma, Overflow/Invision/Azure, etc.
• Delivery of said UX work with a variety of tools in an agile development environment- wireframes, asset delivery, GUI specifications, etc.
• Work in a fast-paced agile, dispersed development team.
• Work with User Research and Human Factors team to iteratively test early concepts and apply user centered design best practices to our work.
• Proactively engage with research to drive testing of your concepts.
• Lead and successfully communicate design concepts and user experience vision in a compelling and positive manner (with whiteboard sketches, storyboards, prototypes, wireframes or interactive presentations) to all levels of the company-from tactical agile software teams to executive leadership and to our customers.
• Collaborate heavily with Clinical and Human Factors to ensure our designs are safe and effective and meet FDA guidelines for a medical device experience but hold a high bar on how we can delight the user as well.
• Drive innovation initiatives related to UX process, tools or our overall design language and experiences.
• Lead multifunctional teams to help define world class user experiences and a holistic customer experience across touch points, primarily focused on the Omnipod product experience.
• Lead corporate UX design language development, standards and frameworks as our brand evolves.

Staff UX Designer

Sales

• Meet or exceed sales targets and market share within the assigned region.
• Maintain a strong understanding of the local healthcare system, reimbursement processes, and key account management.
• Build and sustain relationships with key diabetes decision-makers and influencers in the region.
• Demonstrate proficiency in the Omnipod® System and related diabetes products.
• Coach Territory Managers and Clinical Sales Specialists on executing commercial strategies for the Omnipod® System.
• Ensure the team conducts field sales activities professionally and in line with the Marketing strategy.
• Hire, develop, and retain top sales and clinical talent.
• Oversee budget utilization for commercial and training resources.
• Work effectively with commercial and corporate teams to achieve shared goals.

Regional Sales Manager, Central Canada

Growth Marketing

• Serve as the trusted technology advisor to senior leaders across Commercial, Marketing, Sales, and Customer Experience
• Translate go-to-market objectives and commercial priorities into multi-year technology roadmaps and investment plans
• Proactively identify opportunities where technology can drive customer acquisition, retention, market expansion, and commercial operational efficiency
• Own technology demand intake, prioritization, and business case development for Commercial & Growth initiatives
• Partner with architecture, engineering, and delivery teams to ensure solutions meet commercial and customer-facing requirements
• Frame options, implications, and trade-offs to support executive decision-making within Commercial & Growth

Senior Director, Enterprise Business Partner, Commercial & Growth

• Serve as the trusted technology advisor to senior leaders across Manufacturing, Quality, and Supply Chain.
• Translate business objectives and operational priorities into multi-year technology roadmaps and investment plans.
• Proactively identify opportunities where technology can drive efficiency, compliance, and competitive advantage across manufacturing and quality operations.
• Own technology demand intake, prioritization, and business case development for Manufacturing & Quality initiatives.
• Evaluate trade-offs across cost, speed, risk, and regulatory impact to drive informed investment decisions.
• Ensure the initiative portfolio is aligned to enterprise architecture standards, CTO strategy, and business value.
• Partner with architecture, engineering, and delivery teams to ensure solutions meet operational and regulatory requirements (e.g., GMP, FDA, ISO).
• Drive alignment between IT capabilities and manufacturing/quality transformation goals (e.g., smart factory, digital quality, predictive maintenance).
• Frame options, implications, and trade-offs to support executive decision-making within Manufacturing & Quality.

Senior Director, Enterprise Business Partner – Manufacturing & Quality

Product Marketing

• Lead the development of a long-term business plan aimed at addressing key drivers and engaging stakeholders within the diabetes community
• Collaborate closely with the Market Access team on payer strategies
• Focus on strategic medical device marketing to ensure the successful execution of core initiatives
• Identify new market partnerships and ensure alignment with internal teams
• Develop and implement marketing strategies, analyze market performance, manage budgets, and lead a team

Director, Global Product Marketing – Omnipod 5

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision and roadmap to achieve enterprise and program level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Drive initiatives across a matrixed set of stakeholders and teams
• Work closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Lead a scrum team to shape features and user stories, driving alignment and documenting user stories with comprehensive requirements, success metrics, and acceptance criteria
• Work closely with technical architects and leads to discover, design, and test solutions
• Drive scope tradeoff evaluations on feature implementation
• Participate in usability studies to bring voice of the customer on a feature to the team
• Support business case development (both cost and value) for new opportunities and product improvements

Product Manager – Digital CX

• Build and lead solution design, Business Process Management (BPM), and Continuous Improvement (CI) capability.
• Improve internal customer experiences and collect relevant performance data.
• Define process management standards and tools for organization-wide use.
• Manage new service onboarding and establish core capabilities for IGBS implementation.
• Collaborate with Insulet Global Process Owners (GPOs) to identify and deliver process improvements.

Inside Sales

• Leads and supports a high-performing inside sales team
• Acts as an escalation point for customer issues
• Drives process improvements and operational efficiency
• Collaborates cross-functionally with sales, customer operations, and external stakeholders
• Prepares daily, weekly, monthly, and quarterly reports
• Manages daily call and task productivity
• Provides coaching and feedback in accordance with goals
• Manages Inside Sales Access quality program and conducts quality audits
• Handles complex customer complaints and inquiries
• Reviews financial targets with leadership

Director, Key Opinion Leaders (KOL) – Field Medical Excellence

Senior Director, Patient Access Support Services

Senior Staff Enterprise Architect – Corporate Systems

Senior Product Owner

Manager, Global Vigilance Writing

Senior Director, Business Transformation, Customer Experience

Manager, UX Content Strategy

Staff UX Designer

Regional Sales Manager, Central Canada

Senior Director, Enterprise Business Partner, Commercial & Growth

Senior Director, Enterprise Business Partner – Manufacturing & Quality

Director, Global Product Marketing – Omnipod 5

Product Manager – Digital CX

Senior Director, Business Transformation, Customer Experience

Access Supervisor, Inside Sales