Staff Product Experience Strategist, Lead UX Designer

Diabetes Youth Families

Staff Product Experience Strategist/Lead UX Designer defining user experience strategies for the Omnipod app at Insulet. Working on human-centered digital designs and collaborating with cross-functional teams to improve diabetes care.

Posted 7/9/2026full-timeSan Diego • California, Massachusetts • 🇺🇸 United StatesSenior💰 $156,600 - $234,900 per yearWebsite

About the role

Key responsibilities & impact

Lead the creation of journey maps, service blueprints, ecosystem maps, and experience frameworks that clarify user needs, pain points, and opportunities across the Omnipod product lifecycle.
Lead early-stage user experience research initiatives for mobile apps, ensuring creation of cohesive experiences spanning app, connected devices, packaging, and support ecosystems.
Present user experience product vision clearly and persuasively to stakeholders at all levels, from agile development teams to executive leadership, using storyboards, prototypes, journey narratives, and interactive presentations.
Lead cross‑functional teams ensuring alignment on user experience flows, branding, and experience requirements across platforms and devices.
Lead collaborations with internal User Research partners to plan and interpret iterative testing, ensuring concepts are validated early and often.
Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
Apply user‑centered design best practices and proactively advocate for research‑driven decisions.
Guide the design of safe, effective, and delightful experiences using industry‑standard tools (Figma, Framer, Keyshot, Adobe Suite, Rhino, etc.), delivering product wireframes, prototypes, visual assets, and design specifications.
Deliver measurable user experience KPIs to ensure design decisions are grounded in data, aligned with business goals, and tied to meaningful outcomes for users and clinicians.
Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
Advocate for user‑centered thinking, experience quality, and the strategic value of design in shaping the future of diabetes care.
Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Requirements

What you’ll need

Bachelor's degree or Master’s (Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design required)
8+ years of relevant experience in healthcare focusing on developing early-stage concepts into customer centric products
Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution.
Deep knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach.
Demonstrated ability to create user flows and prototype.
Must have experience designing for mobile and responsive platforms.
Agency experience is required.
Experience with diabetes is a plus.
US travel as needed (at least once per quarter).

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User FlowsDesign ThinkingStorytellingVisual DesignPrototyping

Soft Skills

CollaborationMentoringCommunication

Certifications

Bachelor's DegreeMaster's Degree