Clinical Retention Specialist – Central

Diabetes Youth Families

Clinical Retention Specialist for the Central region enhancing diabetes care through Omnipod products. Focusing on education, patient engagement, and customer retention in a clinical setting.

Posted 6/26/2026full-timeRemote • Iowa, Minnesota, Missouri, North Dakota, Ohio, South Dakota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact

Apply foundational, evidence-based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy.
Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.

Requirements

What you’ll need

Bachelor’s degree required.
Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients.
Direct experience working with healthcare providers in a diabetes care setting.
Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
Ability to maintain all required professional licensure and Omnipod product certifications.
Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diabetes managementpatient educationclinical consultationtroubleshootingdevice adoptiondata reportingtherapy optimizationoutreach assessmentproduct value reinforcement

Soft Skills

communicationpersuasivenessinterpersonal skillsproactive follow-upproblem-solving

Certifications

Certified Diabetes Care and Education Specialist (CDCES)Registered Nurse (RN)Registered Dietitian (RD)