Clinical Retention Specialist – Mid-Atlantic

Diabetes Youth Families

Clinical Retention Specialist at Insulet enhancing long-term adoption of Omnipod products for diabetes management. Collaborating with healthcare providers to improve patient outcomes for diabetes care.

Posted 6/26/2026full-timeRemote • Kentucky, Maryland, North Carolina, Virginia, Washington, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact

Join a mission-driven team dedicated to simplifying life for people with diabetes.
Drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives.
Strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes.
Blend deep clinical expertise, consultative selling, and relationship management to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.
Partner closely with internal teams and healthcare providers.
Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.

Requirements

What you’ll need

Bachelor’s degree required.
Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients.
Direct experience working with healthcare providers in a diabetes care setting.
Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
Ability to maintain all required professional licensure and Omnipod product certifications.
Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical expertiseconsultative sellingrelationship managementeducationissue resolutionclinical supporttrainingsupporting insulin pump patientsdata reportingtherapy optimization

Soft Skills

communicationpersuasivenesscollaborationcustomer engagementproblem-solving

Certifications

Bachelor's degreeRegistered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)