Senior HR Operations Specialist – Canada, U.S.

Fortive

Senior HR Operations Specialist optimizing HR service delivery across Americas. Driving operational excellence and enhancing employee experience in HR Shared Services team.

Posted 7/9/2026contractRemote • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada.
Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems.
Monitor case trends and proactively identify opportunities for process or policy improvements.
Lead the operationalization, documentation, and continuous improvement of MyHR processes.
Partner with HRIS and IT teams to enhance system functionality and user experience.
Drive automation and self-service enablement through knowledge base development.
Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery.
Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances.
Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.
Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.
Lead onboarding and training of new team members and contribute to capability building across the team.
Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification (e.g., CHRP, SHRM) preferred.
3+ years of progressive experience in HR operations or shared services, ideally in a global or matrixed organization.
Proven ability to manage complex cases and drive process improvements.
Strong analytical skills with experience in reporting tools and HRIS platforms (e.g., Workday, SAP).
Excellent communication and interpersonal skills with a customer-centric mindset.
Ability to lead initiatives, influence stakeholders, and manage competing priorities in a fast-paced environment.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Policy KnowledgeCase ManagementProcess DocumentationKnowledge Base DevelopmentOnboarding and Training

Soft Skills

Interpersonal SkillsStakeholder InfluenceCustomer-Centric MindsetLeadership

Certifications

Bachelor’s Degree in Human ResourcesHR Certification (e.g., CHRP, SHRM)