Customer Support

• Provide exceptional customer service and product support
• Adhere to all HealthStream security policies, procedures, and assigned training
• Provide phone, email, and chat support
• Troubleshoot and diagnose reported problems
• Build strong relationships with colleagues and customers
• Identify, test, and verify issues, providing documentation to the development team
• Collaborate on customer-focused initiatives
• Participate in testing new features and releases

Tier 1 Customer Support Specialist

• Provide exceptional product support and have a significant role in the overall customer experience
• Support CredentialStream, an online credentialing application
• Be an escalation point for the Tier 1 team
• Help resolve issues and achieve case closure quota
• Build strong relationships with colleagues and clients, communicating in a timely, professional and respectful manner
• Communicate and escalate potential and real systemic issues to the Customer Support Manager
• Participate in testing new features and enhancements
• Ensure department goals are met
• Other duties as assigned

Tier 2 Customer Support Specialist

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Taking inbound or making outbound calls.
• Helping others and finding solutions.
• Working within a diverse team in an inclusive culture.
• Staying busy working at a fast pace.

Customer Service Representative

• Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas
• We are looking for self-motivated, professional, upbeat, friendly individuals to join our high call volume environment.
• Enjoy taking inbound or making outbound calls
• Enjoy helping others and finding solutions
• Passionate about learning new things
• Thrive working within a diverse team in an inclusive culture
• Enjoy staying busy working at a fast pace.

• Handle requests by contacting Homeowner after reviewing provided documentation, homesite and case history
• Use remote assistance tools to guide Homeowners through troubleshooting, investigative and resolution steps
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions
• Document and maintain all findings, including pertinent documents, photos, and correspondence
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners
• Ensure repairs are completed and Homeowners are satisfied
• Process back charges and EPOs for prompt payment of Trade Partners
• Remedy any trade partner scheduling, communication, or payment related issues
• Participate in after-hours on-call rotation and expedite emergency repairs as directed by management

Customer Care Representative

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Checking all orders for special requests.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers as required.
• Maintain a good working relationship with customers by responding to inquiries and complaints.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.

Customer Service Agent

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Perform a variety of administrative services within the Collections Department
• Become familiar with first- and third-party collections
• Work closely with Collections Management
• Prepare pay-off letters for banks and title companies
• Send itemized statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Provide input for errors and irregularities
• Be trained on collections software and vendor systems
• Perform other duties as assigned

Collection Support Specialist

• Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
• Ensure the safety and privacy of customer data by following all company policies and procedures
• Perform other duties as needed to support overall business operations

Chat Support Representative, Temp-to-Hire

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website.
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Phone Support Representative – Temp-to-Hire

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
• Ensure the safety and privacy of customer data by following all company policies and procedures
• Perform other duties as needed to support overall business operations

Customer Support jobs in Tennessee

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Tier 1 Customer Support Specialist

Tier 2 Customer Support Specialist

Client Support Specialist

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Customer Service Representative

Customer Service Representative

Customer Care Representative

Legal Support Specialist – Admin

Operations Support Specialist

Tier 2 Customer Care Team Member

Licensed Skincare Esthetician, Customer Service Representative

Customer Service Agent

Client Success Support Specialist

Bilingual Customer Service Representative

Collection Support Specialist

Chat Support Representative, Temp-to-Hire

Phone Support Representative – Temp-to-Hire

Phone Support Representative – Temp-to-Hire