Customer Service Agent

DSV - Global Transport and Logistics

Customer Service Representative at DSV responsible for building rapport with clients and processing orders accurately. Ensuring service standards are met and maintaining good customer relationships.

Posted 7/16/2026full-timeNew Johnsonville • Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by building rapport and trust with clients while effectively managing inquiries and complaints. Proficient in MS Office Applications and capable of performing tasks with attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMS Office ProficiencyAttention to DetailEffective Communication SkillsAbility to Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ProcessingWMS OperationsStock ReportingInvoicing VerificationOrder Checking

Soft Skills

Building RapportAdaptabilityTimelinessCheerful Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceClient Relationship ManagementService StandardsFast-Paced Environment

About the role

Key responsibilities & impact

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service.
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Checking all orders for special requests.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying customers as required.
Maintain a good working relationship with customers by responding to inquiries and complaints.
Answer incoming telephone calls in a cheerful, courteous, and timely manner.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office Applications
English (reading, writing, verbal)
Strong attention to detail accuracy and accomplish job task in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Benefits

Comp & perks

Reasonable Accommodations statement for employees with disabilities
Equal employment opportunity employer