Customer Care Representative

Lennar

Customer Care Representative focused on enhancing Customer Satisfaction through service requests and support for Lennar Homeowners. Responsible for warranty support via digital channels and proactive communication.

Posted 7/22/2026full-timeFranklin • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing warranty processes and coordinating with trade partners to ensure homeowner satisfaction.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsOrganizational And Time-Management SkillsIntermediate To Advanced PC SkillsTechnical Understanding Of Residential Construction

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-SolvingProfessional Attitude

Tools & Technologies

Microsoft WordMicrosoft ExcelRemote Assistance Tools

Industry Keywords

Warranty CoverageHomeowner CommunicationTrade Partner CoordinationEmergency RepairsDocumentation And Maintenance

About the role

Key responsibilities & impact

Handle requests by contacting Homeowner after reviewing provided documentation, homesite and case history
Use remote assistance tools to guide Homeowners through troubleshooting, investigative and resolution steps
Share guidance on warranty coverage, out-of-warranty items, and self-help solutions
Document and maintain all findings, including pertinent documents, photos, and correspondence
Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners
Ensure repairs are completed and Homeowners are satisfied
Process back charges and EPOs for prompt payment of Trade Partners
Remedy any trade partner scheduling, communication, or payment related issues
Participate in after-hours on-call rotation and expedite emergency repairs as directed by management

Requirements

What you’ll need

Minimum High School or GED required
Excellent verbal and written communication skills
Prior customer service experience required, preferably with a homebuilder
Good organizational and time-management skills, and understanding of technical aspects of residential construction
Availability to work flexible hours based on business needs, including evenings, weekends, and holidays
Able to analyze problems, determine solutions, and produce desired outcomes
Intermediate to advanced PC skills (Microsoft Word and Excel)
Professional attitude to represent company positively

Benefits

Comp & perks

Robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
Up to $30,000 in Adoption Assistance
Up to three weeks of vacation annually
Generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Significant Home Purchase Discounts
Everyone’s Included Day