Chat Support Representative, Temp-to-Hire

Journeys

Chat Support Representative handling customer inquiries via texts, chats, and emails for Journeys. Providing order assistance and supporting customer service goals in a remote role for Tennessee residents.

Posted 7/11/2026contractRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
Ensure the safety and privacy of customer data by following all company policies and procedures
Perform other duties as needed to support overall business operations

Requirements

What you’ll need

Previous customer service or retail experience is preferred but not required
Strong verbal and written communication skills, including proficiency in English grammar and syntax
Ability to connect with customers and respond effectively to their needs
Comfortable working in a fast-paced, constantly changing environment while meeting performance goals
Ability to quickly learn, assess issues, and provide clear and accurate solutions
Professionalism in handling and de-escalating conflicts
Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM Monday–Friday: 7:00 AM – 8:00 PM Saturday: 9:00 AM – 6:00 PM
Business hours may extend during peak times to meet coverage needs.

Benefits

Comp & perks

Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProfessionalismProblem-SolvingAdaptabilityCustomer Engagement