FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Chat Support Representative, Temp-to-Hire
JourneysChat Support Representative handling customer inquiries via texts, chats, and emails for Journeys. Providing order assistance and supporting customer service goals in a remote role for Tennessee residents.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with the ability to effectively connect with customers and provide accurate solutions. Proficient in handling customer inquiries and maintaining data privacy while meeting performance goals in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsConflict ResolutionPerformance Goal Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismProblem-SolvingAdaptabilityCustomer Engagement
Tools & Technologies
Computer SoftwareCustomer Account Management Systems
Industry Keywords
Customer InquiriesOrder ProcessingData PrivacyKey Performance IndicatorsCustomer Loyalty
About the role
Key responsibilities & impact- Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
- Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
- Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
- Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
- Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
- Ensure the safety and privacy of customer data by following all company policies and procedures
- Perform other duties as needed to support overall business operations
Requirements
What you’ll need- Previous customer service or retail experience is preferred but not required
- Strong verbal and written communication skills, including proficiency in English grammar and syntax
- Ability to connect with customers and respond effectively to their needs
- Comfortable working in a fast-paced, constantly changing environment while meeting performance goals
- Ability to quickly learn, assess issues, and provide clear and accurate solutions
- Professionalism in handling and de-escalating conflicts
- Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM Monday–Friday: 7:00 AM – 8:00 PM Saturday: 9:00 AM – 6:00 PM
- Business hours may extend during peak times to meet coverage needs.
Benefits
Comp & perks- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs