Journeys

Customer Support

• Handle inbound customer chats, texts, and emails assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
• Ensure the safety and privacy of customer data by following all company policies and procedures
• Perform other duties as needed to support overall business operations

Chat Support Representative, Temp-to-Hire

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website.
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Phone Support Representative – Temp-to-Hire

Merchandiser

• Work directly with Buyer(s) to allocate product to stores
• Review sell-throughs and position merchandise in the appropriate stores in accurate quantities
• Analyze merchandise sell-through for assigned category
• Adjust replenishment models by store based on sales and inventory data
• Set up initial allocation models for new merchandise
• Transfer merchandise between stores to maximize sell-through
• Review daily, weekly, and monthly sales and inventory reports to identify trends
• Communicate effectively with buyers regarding merchandise trends
• Communicate with retail stores via email and phone regarding merchandise needs
• Monitor product receipt at warehouse