Journeys

Administrative Assistant

• Prepare Real Estate packages for Real Estate Committee meetings
• Monitor construction criteria in Lucernex
• Fully cross-train in Real Estate Administration duties
• Assist with running proformas, when needed
• Assist with site creation in Lucernex, when needed
• Work with Real Estate Services and Compliance Supervisor with daily Real Estate process and functionality
• General office duties – filing, processing mail, taking calls, correspondence, etc.
• Assist Vice President of Real Estate and Real Estate Managers as needed
• Track all deal specific information for reporting purposes in/out of Lucernex
• Coordinate booking of travel and expense reports as needed
• Assist Real Estate Services and Compliance Supervisor and Real Estate Administrative Assistant with other projects and tasks, respectively

Real Estate Administrative Assistant

Learning and Development

• Deliver instructor-led training to customer service audiences, providing an effective learning environment by facilitating different types of content, discussion and activities
• Work closely with the Training Team Content Coordinators to provide feedback on content to help identify gaps in current training materials
• Assist in the content development for all customer service focused training programs and track performance for each class
• Assess and report training effectiveness to JCS management
• Provide timely feedback at the end of each instructor led session, working closely with JCS leaders to deliver constructive feedback for class attendees
• Work with the Customer Service department to help identify knowledge gaps and determine appropriate solutions
• Remain current on developments in training and instructional methodologies
• Participate in Training department projects or other project related work

Training Specialist

Customer Support

• Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
• Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
• Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
• Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
• Ensuring and maintaining the safety, security, and privacy of all customer information.
• Completing additional tasks as required to support business needs.

Journeys

Real Estate Administrative Assistant

Training Specialist

Bilingual Customer Service Representative – Spanish/English

Bilingual Customer Service Representative, Spanish/English