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Phone Support Representative – Temp-to-Hire
JourneysSeasonal Phone Support Representative assisting customers via chat, text, and email for Journeys. Resolving inquiries about orders and providing product information and support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with a focus on customer service excellence and the ability to resolve inquiries effectively. Proficient in using computer software to manage customer accounts and ensure data privacy.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsConflict ResolutionFast-Paced Environment Adaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismCustomer ConnectionProblem-Solving
Tools & Technologies
Computer SoftwareOrder Processing Systems
Industry Keywords
Customer InquiriesData PrivacyKey Performance IndicatorsCustomer LoyaltyOrder Tracking
About the role
Key responsibilities & impact- Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website.
- Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
- Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
- Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
- Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
- Ensure the safety and privacy of customer data by following all company policies and procedures.
- Perform other duties as needed to support overall business operations.
Requirements
What you’ll need- Previous customer service or retail experience is preferred but not required.
- Strong verbal and written communication skills, including proficiency in English grammar and syntax.
- Ability to connect with customers and respond effectively to their needs.
- Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
- Ability to quickly learn, assess issues, and provide clear and accurate solutions.
- Professionalism in handling and de-escalating conflicts.
- Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM – 7:00 PM Monday–Friday: 7:00 AM – 8:00 PM Saturday: 9:00 AM – 6:00 PM
Benefits
Comp & perks- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs