Tier 1 Customer Support Specialist

HealthStream

Customer Support Specialist providing exceptional product support and customer service at HealthStream. Collaborating with clients and internal teams to troubleshoot issues and enhance the overall customer experience.

Posted 7/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and product support skills, with a strong ability to troubleshoot and diagnose technical issues. Proficient in communicating effectively with both technical and non-technical customers while adhering to healthcare industry standards.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service ExcellenceMicrosoft Operating Systems FamiliaritySalesforce ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSQL UnderstandingTechnical DiagnosisDocumentation SkillsTesting New Features

Soft Skills

Excellent Written CommunicationCharismatic Phone PresencePrioritization SkillsRelationship BuildingCollaboration

Tools & Technologies

SalesforceMicrosoft Teams

Industry Keywords

Healthcare Industry KnowledgeHealthStream Security Policies

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide exceptional customer service and product support
Adhere to all HealthStream security policies, procedures, and assigned training
Provide phone, email, and chat support
Troubleshoot and diagnose reported problems
Build strong relationships with colleagues and customers
Identify, test, and verify issues, providing documentation to the development team
Collaborate on customer-focused initiatives
Participate in testing new features and releases

Requirements

What you’ll need

At least one year of experience in a technical help desk or technical support role
A bachelor’s degree in a related discipline is preferred
Practical knowledge of the healthcare industry a definite plus
Extraordinary, charismatic phone presence
Excellent written communication skills
Problem-solver with prioritization skills
Ability to effectively communicate resolutions with non-technical and technical customers
Capacity to work through technical difficulties
Familiarity with Microsoft operating systems
Proficiency with tools like Salesforce and Microsoft Teams
A basic understanding of SQL is a plus
Ability to work a flexible 8-hour schedule between 7 AM – 7 PM CST, Monday through Friday

Benefits

Comp & perks

Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement