HealthStream

Executive

• Responsible for sales of HealthStream’s portfolio of revenue cycle education & training solutions in a team selling model.
• Act as the sales expert with the goal of retaining and expanding product market share.
• Align our customers’ and prospects’ staff development needs with HealthStream’s Revenue Cycle product offerings.
• Build relationships and credibility with key stakeholders effectively.
• Responsibility for all elements of the sales process including prospecting, qualifying, positioning, demonstrating, objection handling, and contract negotiating.

Senior Solution Executive, L&F, Revenue Cycle

Customer Support

• Provide exceptional customer service and product support
• Adhere to all HealthStream security policies, procedures, and assigned training
• Provide phone, email, and chat support
• Troubleshoot and diagnose reported problems
• Build strong relationships with colleagues and customers
• Identify, test, and verify issues, providing documentation to the development team
• Collaborate on customer-focused initiatives
• Participate in testing new features and releases

Tier 1 Customer Support Specialist

• Provide exceptional product support and have a significant role in the overall customer experience
• Support CredentialStream, an online credentialing application
• Be an escalation point for the Tier 1 team
• Help resolve issues and achieve case closure quota
• Build strong relationships with colleagues and clients, communicating in a timely, professional and respectful manner
• Communicate and escalate potential and real systemic issues to the Customer Support Manager
• Participate in testing new features and enhancements
• Ensure department goals are met
• Other duties as assigned

Tier 2 Customer Support Specialist

• Responsible for new sales of HealthStream’s portfolio of Competency solutions
• Conduct complex solution sales to expand product market share
• Align customers’ clinical and business needs with HealthStream’s Competency solutions
• Build relationships and credibility with key stakeholders
• Handle all elements of the sales process
• Create and execute an annual business plan that aligns with achieving sales quotas

Associate Solution Executive, Competency

Events

• Own and manage the digital production lifecycle of all virtual HealthStream User Group sessions and webinars in partnership with the program lead
• Lead end-to-end live and on-demand event production, including platform setup, speaker coordination, rehearsals, facilitation support, and live event execution.
• Ensure a high-quality video and broadcast experience, including managing audio/visual standards, speaker setup and coaching, and real-time troubleshooting during live sessions.
• Support and produce hybrid and livestream components of in-person events, ensuring a seamless experience for both in-person and virtual attendees.
• Manage and optimize the digital event technology stack — including platforms such as Sequel.io, Cvent (virtual components), Zoom, and integrations with Higher Logic, Salesforce, and Marketing Cloud.
• Partner with Product Marketing and the HealthStream User Group lead to develop and manage the digital events content calendar.
• Collaborate cross-functionally to ensure cohesive customer engagement before, during, and after each event.
• Translate digital event engagement data into actionable insights — analyzing attendance, engagement, and satisfaction trends to continuously improve programming and inform future strategy.
• Own post-event reporting and performance tracking, providing clear recommendations to improve content, format, and delivery.

Digital Events Manager

Account Executive

• Develop and execute strategic plans that drive net-new logo acquisition in identified Pre- and Post-Acute care settings, retention of existing revenue, and expansion across the Post-Acute customer base.
• Lead forecasting activities across weekly, monthly, and quarterly cadences, and measure leading KPIs, activity metrics, and other performance indicators that support new business growth, retention, and expansion across both teams.
• Analyze individual and team performance data to identify trends, improve execution, and support achievement of acquisition, retention, and expansion targets.
• Develop and maintain a business plan with measurable goals and objectives, and present business insights, risks, and opportunities to senior sales leadership clearly and effectively.
• Collaborate with Operations, Customer Support, and cross-functional partners to ensure customer needs are met and to support successful onboarding, adoption, retention, and growth.
• Lead, coach, and develop team members through onboarding, training, performance management, and regular feedback to drive growth and accountability.
• Plan, schedule, and lead weekly, monthly, quarterly, and annual team meetings, while maintaining regular 1:1s that reinforce performance, development, and business priorities.
• Travel with team members to customer meetings to provide coaching, strengthen client engagement, and support strategic sales efforts.
• Pursue ongoing professional development by maintaining strong product knowledge, deepening expertise in healthcare market trends, and strengthening communication, presentation, negotiation, and leadership capabilities.
• Guide the sales team in response to requests for proposals and information, support high-quality response strategies, and oversee pricing alignment.
• Support the negotiation and closing of new and existing business.
• Monitor competitive offerings and market trends, and provide actionable feedback to support positioning, product alignment, and sales strategy.
• Partner cross-functionally with Marketing, Product, Operations, and other internal stakeholders to develop customer solutions aligned with company strategy, values, and business objectives.

Senior Solution Executive, L&F, Revenue Cycle

Tier 1 Customer Support Specialist

Tier 2 Customer Support Specialist

Associate Solution Executive, Competency

Digital Events Manager

Director, Pre- and Post-Acute Account Sales