HealthStream

Account Executive

• Develop and execute strategic plans that drive net-new logo acquisition in identified Pre- and Post-Acute care settings, retention of existing revenue, and expansion across the Post-Acute customer base.
• Lead forecasting activities across weekly, monthly, and quarterly cadences, and measure leading KPIs, activity metrics, and other performance indicators that support new business growth, retention, and expansion across both teams.
• Analyze individual and team performance data to identify trends, improve execution, and support achievement of acquisition, retention, and expansion targets.
• Develop and maintain a business plan with measurable goals and objectives, and present business insights, risks, and opportunities to senior sales leadership clearly and effectively.
• Collaborate with Operations, Customer Support, and cross-functional partners to ensure customer needs are met and to support successful onboarding, adoption, retention, and growth.
• Lead, coach, and develop team members through onboarding, training, performance management, and regular feedback to drive growth and accountability.
• Plan, schedule, and lead weekly, monthly, quarterly, and annual team meetings, while maintaining regular 1:1s that reinforce performance, development, and business priorities.
• Travel with team members to customer meetings to provide coaching, strengthen client engagement, and support strategic sales efforts.
• Pursue ongoing professional development by maintaining strong product knowledge, deepening expertise in healthcare market trends, and strengthening communication, presentation, negotiation, and leadership capabilities.
• Guide the sales team in response to requests for proposals and information, support high-quality response strategies, and oversee pricing alignment.
• Support the negotiation and closing of new and existing business.
• Monitor competitive offerings and market trends, and provide actionable feedback to support positioning, product alignment, and sales strategy.
• Partner cross-functionally with Marketing, Product, Operations, and other internal stakeholders to develop customer solutions aligned with company strategy, values, and business objectives.

Director, Pre- and Post-Acute Account Sales