Customer Support

• Respond promptly to player inquiries about gameplay, features, and technical issues
• Help players troubleshoot account, payment, and gameplay problems
• Guide players on rules, strategies, and ongoing promotions
• Log and track interactions using our support platform
• Escalate complex issues to development and QA teams as needed
• Flag recurring player feedback trends to help improve the product

Gaming Customer Service, Team Lead

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure proper ownership of customer conversations, including follow-ups and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
• Maintain professionalism and brand standards in all client-facing communication
• Contribute to process improvements by identifying recurring issues or inefficiencies

Customer Service Associate

• Oversee guest bookings and assist customers in planning their Tiny House stays
• Respond to inquiries across multiple channels, including website, email, and social media
• Manage reservations end-to-end, including upselling and activating promotions
• Provide support via the customer contact line, including handling and resolving inquiries
• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
• Address and resolve guest concerns in a professional and timely manner
• Work cross-functionally with internal teams to maintain smooth day-to-day operations

Customer Support Associate

• Make outbound calls to industry professionals and potential experts
• Communicate clearly and professionally with people from different industries and backgrounds
• Identify and engage relevant experts based on project requirements
• Ask relevant questions and gather accurate information during calls
• Maintain clear and accurate records of call outcomes
• Support multiple research projects and manage assigned tasks efficiently
• Meet established call and quality targets
• Work closely with the team to ensure project requirements are met

Call Support Specialist

• Review and categorise inbound leads by urgency and intent, enriching CRM records with essential information and flagging high-priority opportunities.
• Conduct comprehensive availability and pricing searches across GTC and supplier systems to prepare structured rate comparisons and itinerary summaries for advisors, while actively monitoring inventory for specific sailings of interest.
• Build and format professional quote documents within the CRM, manage delivery via official channels, and execute proactive follow-ups to ensure all outstanding quotes are chased and records are updated accurately.
• Manage comprehensive data entry and record-keeping within booking and GTC systems, including manual entries and the preparation of all client-facing itinerary documents for advisor review, while tracking commission status and key post-booking lifecycle dates.
• Oversee the pre-departure lifecycle by chasing final payments, coordinating cabin assignments and special requests through supplier portals, and arranging add-on components, such as transfers and excursions, while ensuring all milestones are meticulously logged in the CRM.
• Facilitate the complex logistics of group travel by collecting passenger details, maintaining accurate rooming lists and manifests, and tracking individual deposit and payment deadlines across multiple travellers under the advisor’s direction.
• Close the booking loop by updating CRM records with voyage details, customer preferences, and satisfaction indicators, while enrolling travellers in post-cruise email sequences and preparing detailed records to facilitate the advisor’s future repeat booking outreach.
• Manage professional, written interactions via email and WhatsApp to handle routine milestone check-ins and factual queries under your own name, while strictly identifying and escalating sensitive issues, such as complaints, pricing negotiations, or disruptions, directly to the advisor.
• Maintain a proactive presence within the agency’s Slack workspace to provide responsive, flexible support across both UK and US markets. You will ensure that all documented processes and scripts are followed precisely and flag any workflow gaps for review.
• Deliver accurate weekly and monthly pipeline and booking reports that track lead-to-booking conversion data and maintain up-to-date records of booking status to support the Head of Agency’s strategic oversight.

Travel Sales Support Specialist, Cruise

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Process Associate, Customer Service & Support

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

HealthCare Customer Service Representative

• Delivering superior customer experience
• Engaging new & existing customers with Globe products and services
• Accomplishing sales targets
• Helping promote and campaign for company products and services through digital and offline means

Customer Experience Ambassador

• Sets the overall Customer Experience vision, strategy, and governance.
• Reports directly to the President.
• Provides strategic leadership and direction for the entire Customer Experience organization.
• Provides strategic direction, governance, and executive oversight to the Co-Head of Customer Experience, ensuring operational initiatives align with the organization's long-term business objectives.
• Spearheads enterprise-wide customer experience transformation, strategic organizational planning, and long-term expansion.
• Establishes the strategic priorities and annual roadmap for the Customer Experience organization.
• Establishes customer experience policies, governance frameworks, and executive-level standards.
• Owns customer experience strategy, organizational performance, and executive reporting.
• Partners with executive leadership to align customer experience initiatives with business objectives.
• Oversees strategic budgeting, resource planning, technology investments, and organizational scalability.
• Represents Customer Experience in executive leadership discussions and with external stakeholders, regulators, and strategic partners.
• Sponsors major customer initiatives, digital transformation, and customer journey optimization.

Head of Customer Experience

• Handle player inquiries across chat, email, and phone with genuine care and efficiency
• Resolve account, purchase, and technical issues while creating positive experiences
• Work with specialized teams to tackle complex cases and drive improvements
• Document feedback and identify trends that help us build better products
• Meet performance goals while maintaining the human touch that makes us special
• Learn new tools and techniques while mentoring teammates

Customer Support Agent

• Deliver exceptional customer support across email, marketplaces (Amazon, Walmart and Bol) and ecommerce platforms (Shopify and TikTok Shop)
• Resolve customer enquiries, complaints, returns and warranty claims efficiently, balancing customer satisfaction with company policies.
• Collaborate with cross-functional teams to investigate issues, resolve customer concerns and drive continuous process improvements.
• Maintain accurate customer records and case documentation across systems, including Confluence and PIM, ensuring information is up to date and accessible.
• Meet agreed service level agreements (SLAs) and quality standards through effective case management and prioritisation.
• Identify recurring customer trends and feedback, sharing insights that help improve our products, processes and overall customer experience.

Customer Service Representative

• The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made.
• Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software.
• Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc.
• Providing a rapid response to customer support queries via Intercom help desk, by either
• a) resolving simple requests immediately
• b) investigating and solving more complex requests or
• c) logging a bug report in JIRA for the development team to address.
• Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app.
• Conducting account “health checks” to determine who well customers are using the software, so the team can deliver targeted support and solutions.
• Actioning subscription changes such as upgrades, downgrades, or cancellations.
• Helping to keep the documentation updated as features change and evolve.

• Provide technical support and troubleshooting to our users via telephone, email, and web-based tools.
• Advise customers on product functionality, features, and other support related inquiries.
• Facilitate conflict resolution and/or escalation.
• Support clients via email, chat and telephone on our proprietary software products.
• Log details of all support sessions and client challenges in our ticketing system.
• Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges.
• Efficiently answer client questions, displaying your superb email, telephone and chat etiquette.
• Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.

Customer Support Associate – Accounting

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Customer Care Specialist II

• Lead the end-to-end migration of data from Freshsales/Desk into HubSpot
• Configure and set up HubSpot Sales and Service tools to match the client's workflows
• Troubleshoot migration issues and ensure a smooth, low-disruption transition
• Manage day-to-day CRM upkeep, data entry, and account maintenance in HubSpot
• Build and manage sales and marketing sequences, including email templates and follow-ups
• Support onboarding and training for accounts moving through the sales pipeline
• Produce recurring sales operations reporting
• Provide front-line customer support and troubleshooting once ramped up on the client's platform
• Handle light content writing for customer-facing communications
• Build toward a broader customer success role as familiarity with the platform grows
• Deliver onboarding and light training to the client's internal team on new HubSpot workflows
• Act as the internal point of reference for HubSpot best practices, reducing reliance on the founder
• Maintain proactive, consistent communication with the client on progress, blockers, and priorities
• Ensure reliable attendance and follow-through on committed tasks and deadlines

HubSpot CRM, Sales Support Specialist

• Own a portfolio of client-assistant relationships
• Respond to client inquiries with urgency
• Run onboarding sessions for new clients and their assistants
• Conduct 30-day success check-ins and recurring follow-ups
• Lead win-back conversations when clients signal intent to churn
• Gather and relay client feedback to identify opportunities for service improvements

Support Specialist

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Live Chat Support Specialist

• Onboard new users
• Own customer inquiries
• Generate revenue
• Interact with product team
• Represent our mission

Customer Support Manager

• Answering inbound contacts quickly and professionally, in every channel
• Making outbound calls, callbacks, and follow-ups without being chased to do it
• Logging every meaningful contact so the next person is not starting from zero
• Handling routine questions completely instead of pushing them to a manager
• Keeping tone warm, clear, and professional even at hour seven of a heavy day
• Scheduling appointments accurately the first time
• Confirming appointments before they happen
• Rescheduling cleanly when plans change
• Sending reminders so the calendar is real, not aspirational
• Running light service recovery when something goes sideways
• Accurate, current notes on every customer and every interaction
• Correct tags and statuses, applied consistently
• Follow-up tasks created with owners and due dates
• Closing out what is done and surfacing what is stuck
• Recurring admin tasks across multiple locations
• Flagging anything that genuinely does need an operator decision
• Recognizing what is routine and what is an escalation
• Following the SOP exactly, not the version you invented on the fly

Customer Support jobs in Philippines

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Gaming Customer Service, Team Lead

Customer Service Associate

Customer Support Associate

Call Support Specialist

Travel Sales Support Specialist, Cruise

Process Associate, Customer Service & Support

HealthCare Customer Service Representative

Customer Experience Ambassador

HealthCare Customer Service Representative

Head of Customer Experience

Customer Support Agent

Customer Service Representative

Customer Support Agent

Customer Support Associate – Accounting

Customer Care Specialist II

HubSpot CRM, Sales Support Specialist

Support Specialist

Live Chat Support Specialist

Customer Support Manager

Customer Support Specialist