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Magic, Inc

Support Specialist

Magic, Inc

Client Experience Specialist working remotely in the Philippines. Handling client-assistant relationships and providing support with a focus on client success.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱32,000 - ₱38,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing capabilities with a focus on account ownership, retention strategies, and effective communication. Proficient in managing client relationships and conducting onboarding and follow-up sessions to enhance client satisfaction.

Highest-signal resume keywords
Client-Facing ExperienceAccount OwnershipRetention ConversationsStrong Written and Verbal English SkillsEscalation Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Urgency in ResponseCommunication Skills
Industry Keywords
Client RelationshipsOnboarding SessionsSuccess Check-InsService ImprovementsRemote Work

About the role

Key responsibilities & impact
  • Own a portfolio of client-assistant relationships
  • Respond to client inquiries with urgency
  • Run onboarding sessions for new clients and their assistants
  • Conduct 30-day success check-ins and recurring follow-ups
  • Lead win-back conversations when clients signal intent to churn
  • Gather and relay client feedback to identify opportunities for service improvements

Requirements

What you’ll need
  • Proven client-facing experience handling escalations, retention conversations, and account ownership
  • Must reliably work US timezone hours (10 PM to 7 AM PHT) on a fully remote schedule without supervision
  • Willing to commit to 4 weeks of intensive training, including assessments, mock calls, and live client interactions
  • Strong written and verbal English skills

Benefits

Comp & perks
  • Training Reality
  • Your first 4 weeks are split into two phases: Product and Skills Training
  • Immersion Training
  • Schedule: Monday to Friday, 10 PM to 7 AM PHT
  • Zero absences allowed (medical emergencies only, with documentation)
  • You must score 80% or higher on daily assessments, mock calls, and immersion KPIs to continue
  • Training requires full focus, consistent attendance, professionalism, and proactive engagement