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J-Recruit Recruitment Agency

Gaming Customer Service, Team Lead

J-Recruit Recruitment Agency

Game Customer Service Representative providing remote support for a gaming company. Assisting players with inquiries, troubleshooting, and guiding on promotions across chat and email.

Posted 7/24/2026contractRemote • 🇵🇭 PhilippinesSenior💰 ₱32,950 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using CRM tools to manage player interactions and feedback in a fast-paced gaming environment.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsWritten And Verbal CommunicationCRM ProficiencyGaming Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Composure Under Pressure
Tools & Technologies
Customer Support Tools
Industry Keywords
Gaming IndustryPlayer SupportGameplay TroubleshootingAccount IssuesPayment ProblemsPlayer FeedbackSupport Platform24/7 Support Coverage

About the role

Key responsibilities & impact
  • Respond promptly to player inquiries about gameplay, features, and technical issues
  • Help players troubleshoot account, payment, and gameplay problems
  • Guide players on rules, strategies, and ongoing promotions
  • Log and track interactions using our support platform
  • Escalate complex issues to development and QA teams as needed
  • Flag recurring player feedback trends to help improve the product

Requirements

What you’ll need
  • 2+ years of customer service experience (gaming industry a plus)
  • Excellent written and verbal English communication skills
  • Strong problem-solving skills and ability to stay composed under pressure
  • Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)
  • Basic proficiency with CRM or customer support tools

Benefits

Comp & perks
  • No fixed employee benefits
  • ₱5,000 first-month training allowance
  • Up to ₱500/day night shift differential
  • Equipment provided