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Customer Care Specialist II
EmersonSpecialist II in North America Customer Care ensuring high levels of customer service by managing inquiries and handling order-related requests. Processing and canceling new orders and issuing credit adjustments as needed.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve complex issues and engage in team collaboration. Proficient in Microsoft Office and various business tools to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceBusiness-To-Business BackgroundProficiency In Microsoft OfficeKnowledge Of OracleExperience With CRM Fusion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Issue ResolutionService Level MonitoringWorkload SharingTeam CollaborationBusiness Tools Knowledge
Soft Skills
Strong Interpersonal SkillsAbility To Work With Minimal Supervision
Tools & Technologies
OracleCRM FusionGenesysAppleton Access
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
- Resolve simple to complex customer issues and requests.
- Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
- Engage in team activities and initiatives.
- Assist the team lead in identifying team opportunities and challenges and provide recommendations.
Requirements
What you’ll need- Bachelor’s degree in any 4-year course.
- At least 2 years of working experience in customer service, preferably with business-to-business background.
- Ability to work with minimal supervision.
- Strong interpersonal skills.
- Proficiency in Microsoft Office applications.
- Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans including paid parental leave (maternal and paternal)
- Vacation and holiday leave