Call Support Specialist

Dedale (ex-Software Club)

Call Support Specialist supporting research projects at Dedale by connecting with industry professionals via phone calls. Engaging experts and gathering information to facilitate research efforts.

Posted 7/24/2026full-timeCebu • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong English communication skills with a clear and neutral accent, effectively engaging with industry professionals and experts. Proven ability to manage multiple tasks efficiently while maintaining accurate records and meeting call and quality targets.

Highest-signal resume keywords

BPO ExperienceCall Center ExperienceCustomer Service ExperienceStrong English Communication SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Listening SkillsOrganizedDetail-OrientedWilling to Learn

Industry Keywords

Outbound CallsResearch ProjectsTarget-Driven EnvironmentCall OutcomesProfessional Communication

About the role

Key responsibilities & impact

Make outbound calls to industry professionals and potential experts
Communicate clearly and professionally with people from different industries and backgrounds
Identify and engage relevant experts based on project requirements
Ask relevant questions and gather accurate information during calls
Maintain clear and accurate records of call outcomes
Support multiple research projects and manage assigned tasks efficiently
Meet established call and quality targets
Work closely with the team to ensure project requirements are met

Requirements

What you’ll need

Previous experience in the BPO, call center, customer service, or similar industry
Strong English communication skills
Clear and neutral English accent
Confident and comfortable speaking over the phone
Good listening and interpersonal skills
Able to work in a fast-paced and target-driven environment
Organized, detail-oriented, and willing to learn

Benefits

Comp & perks

Competitive Base Salary + Non-Taxable Allowances
Monthly Incentives
Paid Time Off + Government-Mandated Benefits
Flexible/Hybrid Work Setup
HMO Coverage (after regularization)
13th Month pay