Dedale (ex-Software Club)

Account Manager

• Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solution-focused approach.
• Building strong relationships with senior and executive-level stakeholders, including Private Equity Partners, M&A Directors, and C-suite leaders such as CEOs and CFOs in the tech industry.
• Overseeing high-value renewals and expansion across the product portfolio.
• Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive, market, and whitespace analysis.
• Enhancing customer awareness of Dedale product portfolio to uncover opportunities for cross-selling and up-selling.
• Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.
• Taking ownership of forecasting responsibilities for the assigned book of business.
• Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.
• Advocating for customer needs internally to ensure awareness and alignment across teams.
• Working with cross-functional partners to achieve mutually beneficial outcomes.

Strategic Account Manager

Security Engineer

• Dedale: provider of strategic intelligence in the technology space, leveraging a global network of analysts and market professionals.
• Expand engineering team to integrate AI across platform and internal workflows; founding member of AI/automation efforts.
• Take ownership of established security infrastructure and lead its strategic evolution as the company scales.
• Work closely with leadership to make critical security decisions, optimize defenses, and drive security maturity to enterprise-grade.
• Security Operations & Intelligence: architect SIEM detection rules and analytics; administer EDR/XDR; champion Zero Trust and evolve VPN; enhance security stack and RMM.
• Infrastructure Evolution & Technical Leadership: provide secure workstation guidance; lead incident resolution and troubleshooting frameworks; integrate security by design.
• Strategic Analysis & Threat Intelligence: evaluate emerging security technologies; lead incident investigations and executive reporting; monitor emerging risks.
• Security Culture & Governance: design and deliver cybersecurity training; run phishing simulations and behavioral analysis; conduct penetration testing and internal security assessments.
• Opportunity to establish security foundation and advise leadership on business-critical security decisions.