IT Support Intern

Dedale (ex-Software Club)

IT Support Intern providing daily IT support and assisting in security within a fast-growing tech company. Involves user support, onboarding, and device compliance responsibilities.

Posted 7/6/2026internshipParis • 🇫🇷 FranceEntry LevelWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Requirements

What you’ll need

Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship.
A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome.
Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn.
Methodical, service-oriented, with a habit of clear documentation.
Fluent English; working French is a strong plus.
On-site in Paris; reliable and trustworthy (the role involves admin rights and account management).

Benefits

Comp & perks

A genuine springboard: a formative internship with a path to a permanent role (CDI) for a strong performer.
A hands-on, autonomous and varied role with visible impact across the whole company.
Real mentoring and skill-building across IT and cybersecurity.
Offices in the heart of Paris (WeWork), and a young, international team.
A modern, stimulating tech environment, in direct contact with management.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User SupportAccount ManagementDevice ComplianceTroubleshooting (Windows)Troubleshooting (macOS)Microsoft 365 AdministrationMDM ToolsInventory ManagementProcess ImprovementConfiguration Management

Soft Skills

Service-OrientedMethodicalClear DocumentationMotivatedReliable