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Live Chat Support Specialist
Magic, IncLive Chat Support Specialist providing real-time solutions and support for customers through chat and email inquiries. Handling multiple conversations while turning frustrated users into advocates.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong English communication skills, both verbal and written, while effectively managing client inquiries and issues through various platforms. Proficient in tracking shipments and updating client information with attention to detail and accuracy.
Highest-signal resume keywords
Live Chat ExperienceStrong English Communication SkillsClient Inquiry ManagementOrder Issue ResolutionWork-From-Home Equipment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Inquiry ManagementOrder Issue ResolutionGeneral ResearchAddress UpdatingShipment Tracking
Soft Skills
Verbal CommunicationWritten Communication
Tools & Technologies
Customer Interface PlatformFacebookEmail
Industry Keywords
Work-From-HomeUS Business HoursInternet SpeedComputer Processor
About the role
Key responsibilities & impact- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Requirements
What you’ll need- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset
Benefits
Comp & perks- 100% work-from-home setup
- Hands-on support
- Training opportunities