Customer Service Representative

Olsam.

Customer Service Representative focused on customer inquiries and support across multiple e-commerce platforms for beauty brands. Collaborating with teams to enhance customer experience in a fully remote environment.

Posted 7/22/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer support across various e-commerce platforms, effectively managing customer inquiries and complaints while maintaining accurate records. Proficient in collaborating with cross-functional teams to drive process improvements and enhance customer experience.

Highest-signal resume keywords

Customer Support ExperienceE-Commerce PlatformsCommunication SkillsProblem SolvingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCase ManagementProcess ImprovementData DocumentationCustomer Inquiry Resolution

Soft Skills

Attention to DetailProactive Problem SolvingTrust BuildingCollaboration

Tools & Technologies

EDeskNetSuiteConfluencePIM

Industry Keywords

E-CommerceCustomer ExperienceBeauty IndustrySkincareConsumer Goods

About the role

Key responsibilities & impact

Deliver exceptional customer support across email, marketplaces (Amazon, Walmart and Bol) and ecommerce platforms (Shopify and TikTok Shop)
Resolve customer enquiries, complaints, returns and warranty claims efficiently, balancing customer satisfaction with company policies.
Collaborate with cross-functional teams to investigate issues, resolve customer concerns and drive continuous process improvements.
Maintain accurate customer records and case documentation across systems, including Confluence and PIM, ensuring information is up to date and accessible.
Meet agreed service level agreements (SLAs) and quality standards through effective case management and prioritisation.
Identify recurring customer trends and feedback, sharing insights that help improve our products, processes and overall customer experience.

Requirements

What you’ll need

Previous experience in a customer service or customer support role, ideally within an e-commerce environment.
Experience supporting customers across marketplaces such as Amazon, Bol, Walmart, TikTok Shop and Shopify.
Confident using customer support platforms such as eDesk.
Experience with NetSuite is advantageous.
Excellent written and verbal communication skills, with the ability to build trust and resolve issues effectively.
A proactive problem solver with strong organisational skills and keen attention to detail.
Comfortable working independently in a fully remote environment while collaborating effectively with a wider team.
Experience within the beauty, skincare or consumer goods industry would be beneficial, but is not essential.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Disability-committed employer