Customer Support Agent

Manila Recruitment

Customer Success Assistant providing chat support and onboarding for a mortgage software. Helping users with account management, queries, and software implementation in a remote setup.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on supporting users in software environments, utilizing ticketing systems like Intercom and Zendesk. Proficient in troubleshooting, problem-solving, and maintaining documentation to enhance user experience.

Highest-signal resume keywords

Customer Success ExperienceIT Chat SupportIntercom Ticketing SystemAttention to DetailTroubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessIT SupportTroubleshootingData ManagementAccount Provisioning

Soft Skills

Strong CommunicationProactive AttitudeProblem-SolvingAttention to DetailCan-Do Attitude

Tools & Technologies

IntercomZendeskCloud SoftwareSpreadsheets

Industry Keywords

Mortgage BrokingBankingFinanceBPO IndustryLoan Processing

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made.
Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software.
Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc.
Providing a rapid response to customer support queries via Intercom help desk, by either
a) resolving simple requests immediately
b) investigating and solving more complex requests or
c) logging a bug report in JIRA for the development team to address.
Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app.
Conducting account “health checks” to determine who well customers are using the software, so the team can deliver targeted support and solutions.
Actioning subscription changes such as upgrades, downgrades, or cancellations.
Helping to keep the documentation updated as features change and evolve.

Requirements

What you’ll need

Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required; candidates with experience in the mortgage broking industry are also highly desirable, even if not specifically in a Customer Success role.
Strong customer service or chat support experience in the IT industry will also be considered if there is no mortgage broking experience.
Experience working in the broking, banking, and finance industries is highly preferred. The BPO industry will also be considered if the accounts handled are same as those in the mentioned industries.
A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered.
Excellent attention to detail and comfort with spreadsheets and data.
Strong written and verbal communication
Troubleshooting and problem-solving
Ability to be proactive
“Can-Do" attitude
Excellent English communication skills, both written and verbal
Experience with technical support or training is useful but not essential
Experience with loan processing or finance is useful but not essential.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Manila Recruitment Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 🎯 Recruiter 🏢 Enterprise Recruitment
Enterprise Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements. Customer Support Agent Job not on LinkedIn 🔥 37 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made.
Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software.
Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc.
Providing a rapid response to customer support queries via Intercom help desk, by either
a) resolving simple requests immediately
b) investigating and solving more complex requests or
c) logging a bug report in JIRA for the development team to address.
Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app.
Conducting account “health checks” to determine who well customers are using the software, so the team can deliver targeted support and solutions.
Actioning subscription changes such as upgrades, downgrades, or cancellations.
Helping to keep the documentation updated as features change and evolve. 🎯 Requirements
Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required; candidates with experience in the mortgage broking industry are also highly desirable, even if not specifically in a Customer Success role.
Strong customer service or chat support experience in the IT industry will also be considered if there is no mortgage broking experience.
Experience working in the broking, banking, and finance industries is highly preferred. The BPO industry will also be considered if the accounts handled are same as those in the mentioned industries.
A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered.
Excellent attention to detail and comfort with spreadsheets and data.
Strong written and verbal communication
Troubleshooting and problem-solving
Ability to be proactive
“Can-Do" attitude
Excellent English communication skills, both written and verbal
Experience with technical support or training is useful but not essential
Experience with loan processing or finance is useful but not essential. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs HubSpot CRM, Sales Support Specialist 🔥 7 hours ago Magic, Inc 51 - 200 Website LinkedIn All Job Openings CRM Migration Specialist handling migration and support for marketplace client migrating to HubSpot. Overseeing sales support, customer success, and training for streamlined operations. 🇵🇭 Philippines – Remote 💵 $7 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Support Specialist 🔥 7 hours ago Magic, Inc 51 - 200 Website LinkedIn All Job Openings Client Experience Specialist working remotely in the Philippines. Handling client-assistant relationships and providing support with a focus on client success. 🇵🇭 Philippines – Remote 💵 ₱32k - ₱38k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Team Lead 🔥 13 hours ago Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Customer Support Team Lead in charge of building a reliable support team for AI workforce solutions. Overseeing customer service quality and coaching to achieve service excellence. 🇵🇭 Philippines – Remote 💵 ₱40k - ₱52k / month 💰 $2.1M Seed Round on 2022-03 ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Support Representative 🔥 13 hours ago Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Customer Support Representative providing assistance via email, chat, and phone for an AI-enabled workforce solutions company. 🇵🇭 Philippines – Remote 💵 ₱28k - ₱35k / month 💰 $2.1M Seed Round on 2022-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Support Agent 🔥 19 hours ago exmox GmbH 51 - 200 🎮 Gaming 🤝 B2B Website LinkedIn All Job Openings Support Agent managing user inquiries and technical issues at exmox, focusing on customer experience and retention in the mobile gaming industry. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs