Customer Support Associate – Accounting

Lone Wolf Technologies

Provide technical support and troubleshooting for users via various communication methods in a real estate software company. Experience a dynamic workplace supporting clients and enhancing product functionality.

Posted 7/21/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer-centric skills by providing technical support and troubleshooting for proprietary software products, while effectively communicating and resolving client issues. Utilizes critical thinking and attention to detail to enhance client experience and retention.

Highest-signal resume keywords

Technical SupportCustomer CentricExcellent Communication SkillsCritical ThinkingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTicketing System ManagementProduct KnowledgeClient Software Support

Soft Skills

Interpersonal SkillsConflict ResolutionActive Listening

Tools & Technologies

Web-Based Support ToolsEmail SupportChat Support

Industry Keywords

Client RetentionQuality AssuranceCustomer Experience

About the role

Key responsibilities & impact

Provide technical support and troubleshooting to our users via telephone, email, and web-based tools.
Advise customers on product functionality, features, and other support related inquiries.
Facilitate conflict resolution and/or escalation.
Support clients via email, chat and telephone on our proprietary software products.
Log details of all support sessions and client challenges in our ticketing system.
Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges.
Efficiently answer client questions, displaying your superb email, telephone and chat etiquette.
Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.

Requirements

What you’ll need

Customer Centric (Relationship Building) – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs.
Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our clients.
Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our clients.
Client Retention – Analyze client behavior, gather information about client concerns, and build positive relations with client and business associates.
Meet quality assurance requirements and other key performance metrics.

Benefits

Comp & perks

Competitive salary with night differential
Pioneer Team
Career growth and development
Hybrid set up