Lone Wolf Technologies

Customer Support

• Provide technical support and troubleshooting to our users via telephone, email, and web-based tools.
• Advise customers on product functionality, features, and other support related inquiries.
• Facilitate conflict resolution and/or escalation.
• Support clients via email, chat and telephone on our proprietary software products.
• Log details of all support sessions and client challenges in our ticketing system.
• Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges.
• Efficiently answer client questions, displaying your superb email, telephone and chat etiquette.
• Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.

Customer Support Associate – Accounting

Operations

• Lead a team of Cloud Operations Engineers, providing day-to-day technical direction, prioritization, and hands-on support
• Mentor and develop engineers by sharing best operational practices and deepening the team's understanding of the applications and infrastructure they support
• Help build a best-in-class team in a hybrid and multi-cloud environment spanning AWS, Azure, and a private data center
• Operate, monitor, and maintain infrastructure and platform resources across AWS, Azure, and on-premises data center systems
• Recommend and help implement tooling that drives operational efficiencies
• Support orchestration, self-service, infrastructure-as-code, and messaging platforms in partnership with the SRE and DBA teams
• Manage and conduct infrastructure changes and application releases as per Release Management team schedule and needs
• Manage and conduct proactive maintenance of systems to ensure compliance and stability
• Respond to and help lead resolution of operational incidents, coordinating across teams and vendors as needed
• Provide analysis of operational efficiencies gained from increased automation, and evaluate new tools and processes to further improve operational and development outcomes.

Cloud Operations Team Lead

• Provide technical support and troubleshooting to our customers via phone, email, and chat.
• Advise customers on product functionality, features, and other support related inquiries.
• Facilitate conflict resolution and/or escalation.

Customer Support Associate

Implementation Specialist

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite
• Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite
• Perform thorough needs assessments and requirements gathering activities
• Provide regular internal and external status updates highlighting accomplishments and risks
• Work directly with key client leads to provide expertise around software configuration
• Use expertise of Lone Wolf software and customer environments to consult agencies on best practices
• Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization
• Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs
• Track project work to ensure implementations are progressing on-time and within budget
• Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction
• Participate in internal UAT activities as required
• Maintain a good knowledge of the real estate industry and trends within the industry

Manager

• Evaluate current processes and make necessary improvements or changes as needed
• Continuously develop team members and skillsets
• Stay up-to-date on changes in the Real Estate industry and laws
• Work directly with our clients to understand their needs and relay information to team members
• Build, update, and maintain database tables
• Collaborate with other departments in order to deliver optimal results and prioritize a smooth client experience
• Work collaboratively in a team setting to design, develop, test, and continually improve our products
• Give and receive constructive feedback in a peer review environment
• Proactively stay up-to-date on the latest product updates and software releases
• As a leader, aid in the enforcement of company policies
• Manage escalations and solve high-importance issues
• Maintain coding, compliance, and security standards
• Take ownership of decision-making and utilize data and know-how to make informed choices
• Hire and train new team members, and manage performance of existing team
• Approve vacation and personal time-off requests for direct reports
• Provide growth opportunities to direct reports through professional development, company resources, and your network

Forms Manager

Account Executive

• Drive new customer acquisition by identifying and closing deals with brokerages below the enterprise tier
• Own the full sales cycle, from prospecting to contract execution, ensuring a seamless customer transition
• Sell solutions that deliver real value, positioning our platform as a must-have for brokerages
• Manage pipeline effectively to consistently hit and exceed quota
• Partner with internal teams to ensure smooth onboarding and high customer retention
• Develop deep expertise in our products, industry trends, and customer pain points
• Maintain accurate forecasting and CRM hygiene

Business Operations

• Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms.
• Define and map the processes that will flow through the tools
• Develop a business systems roadmap aligned with company growth objectives.
• Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes.
• Establish a scalable architecture supporting the end-to-end customer journey.
• Evaluate and optimize the entire quote-to-cash process, including:
• Lead management
• Opportunity management
• Quoting and contracting
• Customer onboarding
• Customer Support
• Billing and collections
• Renewals and expansion
• Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization.
• Provide strategic oversight of key business platforms, including:
• Salesforce
• Gainsight
• Contact Center / CCaaS platforms
• Billing and subscription management systems
• Customer support platforms
• Data and reporting systems
• Ensure platforms are effectively integrated and aligned with business needs.
• Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.
• Facilitate alignment between business objectives and technology investments.
• Serve as a trusted advisor to leadership regarding business process and systems strategy.
• Establish governance practices for business systems investments and prioritization.
• Define key performance indicators and success metrics.
• Lead transformation initiatives from assessment through implementation.
• Build internal capabilities and organizational structures needed to support future growth.

Vice President, Business Systems – Transformation

Salesforce Administrator

• Support, maintain, and enhance the existing Salesforce environment to ensure optimal performance.
• Perform routine Salesforce tasks such as user account creation/modification, profile and permission set assignments, license management, and product configuration.
• Troubleshoot system issues, identify root causes, and implement recommended solutions.
• Design, develop, and maintain Salesforce customizations, including custom fields, records, Flows and processes.
• Recommend and implement system optimizations while adhering to Salesforce best practices.
• Test and validate your own Salesforce customizations, integrations, modules, and features to ensure reliability and efficiency.
• Collaborate with Business Analysts and other teams to assess and manage the impacts of Salesforce updates and releases.
• Analyze business requirements and implement solutions that align with best practices.
• Assist in the maintenance of integrations and the products being integrated.
• Update existing data and maintain a high degree of data integrity.
• Create and update basic reports and dashboards.
• Assist with data imports and exports using standard Salesforce tools.
• Document Salesforce processes and configurations.
• Triage issues and escalate when needed.

Product Manager

• Own the product roadmap for AI-powered transaction capabilities. Define, prioritize, and sequence features that bring intelligence to Lone Wolf’s transaction management workflows. Translate customer needs and technical possibilities into a roadmap that balances near-term impact with long-term platform value.
• Drive customer discovery. Work directly with brokerages, agents, and transaction coordinators to understand how they manage documents, handle compliance, and deal with errors today. Identify the highest-value opportunities for AI to reduce friction and risk.
• Ship and iterate. Partner with AI engineering to take capabilities from prototype to validated product. Write specs, define success metrics, run pilots, and iterate based on real usage data — not assumptions.
• Manage the build-measure-learn loop. Design experiments to validate product-market fit for new AI capabilities. Track adoption, measure impact, and use data to inform what we build next.
• Partner across the organization. Work closely with Lone Wolf’s existing product and engineering teams — particularly those owning transaction management, forms, and e-signature — to ensure Innovation work integrates cleanly and accelerates their roadmaps. Build trust and share learnings proactively.
• Understand the compliance landscape. Real estate transactions involve regulated documents, financial data, and legal obligations. Develop fluency in the compliance requirements that shape how brokerages operate so that AI capabilities enhance compliance rather than creating risk.
• Represent the customer inside Innovation. Be the voice of the broker, agent, and transaction coordinator. Ensure what we build solves real problems and fits into real workflows.

Product Manager – Innovation

Director

• Lead the execution of the company's most important cross-functional initiatives and strategic priorities.
• Define initiative scope, objectives, success metrics, milestones, governance structures, and decision frameworks.
• Partner with executive sponsors and functional leaders to establish clear ownership and accountability across strategic initiatives.
• Drive execution across distributed teams while maintaining alignment, transparency, and momentum.
• Monitor initiative performance, identify risks and dependencies, and proactively drive issue resolution.
• Facilitate cross-functional decision-making and ensure alignment on priorities, timelines, and expected outcomes.
• Provide concise, decision-oriented updates to executive leadership on initiative status, risks, and business impact.
• Ensure strategic initiatives deliver measurable financial, operational, and customer outcomes.
• Drive strategic and operational initiatives that improve business performance and create enterprise value.
• Lead execution of strategic programs across Product, Technology, Sales, Marketing, Customer Success, Operations, and Finance.
• Develop business cases, financial models, implementation plans, and success metrics for strategic initiatives.
• Establish KPI frameworks and reporting mechanisms that connect initiative progress to business results.
• Translate strategic priorities into executable roadmaps with clear ownership and measurable outcomes.
• Identify opportunities to improve organizational planning, prioritization, and execution processes.
• Manage Integration Management Office (IMO) activities for acquisitions, including Day 1 planning and synergy realization.

Director, Strategic Programs

• Drive execution across distributed teams while maintaining alignment, transparency, and momentum.
• Monitor initiative performance, identify risks and dependencies, and proactively drive issue resolution.
• Facilitate cross-functional decision-making and ensure alignment on priorities, timelines, and expected outcomes.
• Lead execution of strategic programs across Product, Technology, Sales, Marketing, Customer Success, Operations, and Finance.
• Develop business cases, financial models, implementation plans, and success metrics for strategic initiatives.