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Lone Wolf Technologies

Customer Support Associate

Lone Wolf Technologies

Providing technical support to customers in real estate transactions via phone, email, and chat. Ensuring a Human, Easy, and Smart customer experience while resolving issues effectively.

Posted 7/9/2026full-timeCebu • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for customers, utilizing ticketing systems like Salesforce and Zendesk. Excels in communication and critical thinking to deliver personalized customer experiences and resolve issues effectively.

Highest-signal resume keywords
Customer Support ExperienceSalesforceZendeskExcellent Communication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailCustomer CentricActive Listening
Tools & Technologies
IntercomTicketing System

About the role

Key responsibilities & impact
  • Provide technical support and troubleshooting to our customers via phone, email, and chat.
  • Advise customers on product functionality, features, and other support related inquiries.
  • Facilitate conflict resolution and/or escalation.

Requirements

What you’ll need
  • 2-3 years of experience in Customer Support is preferred.
  • Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.
  • Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs.
  • Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
  • Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.
  • Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our customers.

Benefits

Comp & perks
  • Health insurance
  • Professional development
  • Equipment allowances