Customer Support Associate

Lone Wolf Technologies

Providing technical support to customers in real estate transactions via phone, email, and chat. Ensuring a Human, Easy, and Smart customer experience while resolving issues effectively.

Posted 7/9/2026full-timeCebu • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide technical support and troubleshooting to our customers via phone, email, and chat.
Advise customers on product functionality, features, and other support related inquiries.
Facilitate conflict resolution and/or escalation.

Requirements

What you’ll need

2-3 years of experience in Customer Support is preferred.
Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.
Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs.
Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.
Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our customers.

Benefits

Comp & perks

Health insurance
Professional development
Equipment allowances

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailCustomer CentricActive Listening