Customer Support Associate

Satellite Office

Customer Support Associate overseeing guest bookings and managing inquiries for Tiny House stays. Ensuring high-quality customer experience through support across multiple channels.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer service, with a strong focus on delivering high-quality customer experiences and effectively managing guest inquiries and concerns. Proficient in coordinating with internal teams and external partners to ensure operational efficiency in the travel and hospitality sectors.

Highest-signal resume keywords

Customer Service ExperienceProcess ImprovementCommunication SkillsProblem-Solving SkillsHospitality Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsComposure Under PressureIndependence

Industry Keywords

TravelHospitalityEco-TourismGuest BookingsReservations Management

About the role

Key responsibilities & impact

Oversee guest bookings and assist customers in planning their Tiny House stays
Respond to inquiries across multiple channels, including website, email, and social media
Manage reservations end-to-end, including upselling and activating promotions
Provide support via the customer contact line, including handling and resolving inquiries
Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
Address and resolve guest concerns in a professional and timely manner
Work cross-functionally with internal teams to maintain smooth day-to-day operations

Requirements

What you’ll need

At least 5 years of experience in customer service
Demonstrated ability to drive results and proactively improve processes
Background in travel, hospitality, or eco-tourism is highly advantageous
Strong commitment to delivering high-quality customer experiences
Excellent communication and interpersonal skills
Composed under pressure, with the ability to manage challenging situations effectively
Strong problem-solving skills and the ability to work independently when required

Benefits

Comp & perks

Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences
Flexible working arrangements
Collaborative, high-energy, and supportive team environment