Satellite Office

Accounts Payable

• Process supplier invoices accurately and in a timely manner, ensuring correct matching to purchase orders and goods receipts.
• Verify invoice details including quantity, pricing, and supplier information in Dynamics Business Central.
• Ensure compliance with company policies and approval workflows.
• Assist with preparation and processing of payment runs.
• Reconcile freight invoices against delivery documentation and system records.
• Use Continia for automated document capture, invoice recognition, and approval routing.
• Assist with monthly credit card transaction processing, including follow-up on outstanding approvals.
• Perform supplier statement reconciliations and resolve discrepancies.

Accounts Payable Officer

Account Manager

• Own the digital onboarding of new partners (hostels and hotels) onto the platform.
• Set up partner accounts, including property listings, descriptions, and image uploads.
• Guide partners through the onboarding process by providing walkthroughs and training on the platform.
• Act as the primary support contact for partners during onboarding and early usage.
• Coordinate with the development team to ensure API integrations are functioning properly.
• Assist with customer service inquiries from partners.
• Coordinate the distribution of onboarding materials such as signage and partner collateral.
• Provide general business administration support, including:
• Inbox management
• Internal task follow-ups
• Maintaining operational trackers
• Coordinating with internal teams and suppliers
• Preparing simple internal reports and summaries.

Account Manager – Administration

Customer Support

• Respond to patient enquiries via email, SMS, and phone
• Provide clear updates regarding prescriptions, orders, and delivery timelines
• Manage concerns relating to delayed or unprocessed orders
• Ensure professional, empathetic communication at all times
• Assist practitioners with patient-related queries
• Escalate clinical matters appropriately
• Ensure smooth communication between practitioners and pharmacy
• Monitor prescription processing and medication dispatch
• Liaise with pharmacy partners regarding delays or order issues
• Escalate urgent medication delays (especially 2+ week cases)
• Manage all cases within the ticketing system
• Maintain accurate notes and status updates
• Ensure tickets move through pipeline stages correctly
• Verify patient details where required (e.g. IHI, Medicare alignment)
• Follow all Standard Operating Procedures (SOPs)
• Maintain high accuracy in documentation and communication
• Identify recurring issues (e.g. pharmacy delays, inactive IHI, onboarding friction) and share insights

Prescription Support Specialist

Ecommerce

• Follow briefs from Marketing for the creation of targeted audiences for weekly campaigns utilising the GXL Marketing Stack.
• Forecast weekly send volumes for all Email and SMS campaigns.
• Scheduling and execution of weekly campaigns.
• Ongoing management of CRM Campaigns including scheduling and deployment.
• Support the development and application of digital measurement techniques, tools and metrics across the marketing stack.
• Monitor daily reports (including CRM estimate and send summaries).
• Engage stakeholders to identify objectives of campaign and target audience.
• Complete weekly audience segmentation and allocation.
• Manage weekly campaigns performance.
• Keep plan updated and others apprised of risk to timelines if required.
• Weekly reporting on campaign performance, highlighting trends and insight that helps shape digital communication across GXL.
• These may include open & click rates, acquisition & retention and churn reduction.
• Deliver reporting to highlight the commercial returns derived from a rigorous test and optimisation plan.
• Circulate weekly reports to relevant stakeholders as required.
• Perform monthly and quarterly reviews, highlighting trends, key takeaways and opportunities.
• Support the CRM Team in the optimisation plan which will articulate the details of each experiment including clear hurdles and measures for success.
• Continually support an improved customer experience through post analysis of experiments within the consumer channel.
• Identify communications opportunities within audience segments.
• Engage stakeholders to ideate and contribute how key metrics can be improved to support objectives of campaign and target audience.
• Recommendations for the enhancement and optimisation of all consumer communications.
• Provide thought leadership in how the marketing stack can deliver on strategy.
• Conceive new ideas and optimisation of existing ideas.
• Identify material risk and mitigate as required.
• Support business cases, presentations or updates to drive change.
• Support the CRM plan and long-term agenda.
• Participate in discussion of new projects to ensure CRM/Data is represented and test and learn is included.
• This role must experience strong and continual personal growth, pushing the boundaries of skill level both analytical and otherwise, through self-awareness and industry research into marketing and analytical trends.
• This role will regularly engage a broad and diverse range of people, as such to succeed this role will need to build relationships.
• Presenting in a way which is clear and convincing, breaking down complex information in easily digestible ways.
• Demonstrable knowledge sharing within the team.

eCommerce Specialist

Social Media Manager

• Support the creation, execution, and ongoing management of marketing campaigns.
• Assist in developing marketing collateral and promotional assets for partners.
• Provide digital marketing support for partner-related initiatives and campaigns.
• Manage the day-to-day coordination of the company’s social media accounts.
• Curate and review partner-generated content, identifying high-quality content for promotion.
• Work closely with the Account Manager to promote partner initiatives and loyalty programs.
• Ensure social media content remains aligned with brand guidelines and marketing objectives.
• Assist in preparing campaign assets, promotional materials, and digital content.

Marketing – Social Media Assistant

Software Engineer

• Provide development and support services for the Microsoft Dynamics 365 (D365) environment
• Design and develop extensions, upgrades, defect fixes, data migrations, and integrations in D365 F&O (HQ), Power Platform, D365 Store Commerce (POS), and SQL Server
• Manage environments, users, security setup, configuration, and license optimization for D365 F&O and Commerce, ensuring cost efficiency
• Responsible for build, release, and deployment using Azure DevOps through appropriate release management process
• Provide guidance to functional consultants, BAs, and vendors in creating and implementing functional designs
• Ensures tight linkage between the Service Level Management process and other related processes
• Monitor system performance and identify opportunities to improve system efficiency and stability
• Handle and resolve Level 3 helpdesk tickets, service requests, and escalations for Dynamics 365
• Administer configuration changes and perform testing to ensure system stability in production environments
• Participate in IT and cross-functional meetings to address system issues, enhancements, and training needs
• Deliver designs and enhancements with minimal defects
• Resolve issues within agreed SLAs
• Update stakeholders on status and changes
• Escalate complex or high-severity incidents
• Demonstrate positive safety behaviours by cooperating and adhering to any reasonable safety instruction, policy or procedure
• Complete WHS induction and any prescribed WHS training
• Prevent situations that may cause harm to you or others
• Identify and report hazards
• Maintain and leave a clean and tidy workplace
• Report any team member, customer, contractor or visitor injuries to your manager

D365 ERP Developer

• Develop digital and print assets including banners, brochures, product imagery, packaging updates, and promotional materials.
• Produce high-quality posts, reels, stories, and short-form videos tailored to each platform (Instagram, Facebook, LinkedIn, etc.).
• Maintain a cohesive visual identity across all channels and campaigns.
• Collaborate on monthly content calendars, campaign concepts, and creative strategies.
• Capture and edit product photos, lifestyle shots, and short videos when needed.
• Write or refine captions, headlines, and basic ad copy aligned with brand tone.
• Monitor content performance and suggest creative improvements based on insights.
• Work closely with marketing, product, and sales teams to support business goals.

Graphic Designer – Social Media Content Creator

Financial Planning and Analysis

• Process month-end and year-end work papers and journals
• General ledger maintenance and reconciliations
• Contribute to the preparation of Monthly Management Reporting
• Assist with collation of year-end audit queries documentation
• Assist stores and internal stakeholders with general ledger queries
• Credit card administration
• Ad hoc projects as required