Customer Success Manager

Satellite Office

Customer Success Manager managing a portfolio of international customers at an enterprise software company. Ensuring customer retention and satisfaction through proactive engagement and support.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow relationships with a portfolio of customers, acting as their primary point of contact
Engage proactively to understand each customer's goals and challenges, and build clear, measurable success plans
Ensure high retention, renewal, and satisfaction levels across the full customer lifecycle
Monitor customer health metrics, track success KPIs, and report customer outcomes to leadership
Identify churn risk early and lead recovery plans; identify and progress expansion and upsell opportunities
Maintain complete, accurate customer and renewal data in HubSpot
Advocate for the customer inside and provide structured product feedback to the team
Onboard new customers: configure their account, run training, and drive successful adoption
Conduct regular check-ins, account reviews, and quarterly business reviews (QBRs) via zoom to assess progress and plan next steps
Own renewals and maintain accurate renewal forecasts
Identify upselling and cross-selling opportunities, partnering with Sales to grow accounts
Manage customer inquiries and tickets in HubSpot Service Hub, meeting SLA targets
Log all communication, risks, actions, and renewal activity in HubSpot, and use that data to prioritise outreach
Serve as the liaison between customers and internal teams (Product, Sales, Support), and manage escalations to fast resolution

Requirements

What you’ll need

3+ years of experience as a Customer Success Manager, Account Manager, or in a customer success / client success role
Demonstrated responsibility for customer retention and renewals
Hands-on experience with HubSpot, or another major CRM, with the ability to get up to speed on HubSpot quickly
Ability to manage multiple accounts at different lifecycle stages, and to analyse customer data and usage trends to spot risk early
Strong interpersonal and communication skills in written and spoken English, and confidence running customer meetings over video/zoom
Excellent problem-solving with a proactive, customer-focused mindset, you go to customers before they come to you
Strong organisational and time-management skills
Available to work Australian business hours from the Philippines

Benefits

Comp & perks

Competitive salary
Paid time off
Direct involvement with an international enterprise software business and customers across several countries
Exposure to HubSpot and modern customer-success technology
Real opportunities for increased responsibility and career progression
A collaborative, fast-paced, high-performance culture focused on innovation, transparency, and continuous learning.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer RetentionAccount ManagementSuccess PlanningKPI TrackingUpselling and Cross-Selling

Soft Skills

Problem-SolvingOrganizational SkillsTime ManagementProactive MindsetCustomer Advocacy