Customer Support

• Provides order-level analysis and accurate responses to client and/or candidate inquiries regarding company products and services in English and/or Spanish.
• Engages and builds relationships with clients and applicants, with a focus on providing a positive customer experience.
• Communicates with clients accurately and effectively in English and/or Spanish.
• Understands the importance of accuracy and attention to detail; ability to rapidly process information and document with high accuracy.
• Achieves and maintains customer service support levels and standards in all interactions (email, phone, and chat).
• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
• Demonstrates understanding of Asurint products and services to facilitate quick resolution.
• Handles complex customer service and support issues and escalates as necessary.
• Handles all candidate inquiries.
• Other duties as required.

Bilingual Client Support Representative

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Serve as the Brand Champion for all Company Programs
• Work closely with Store Marketing and Retail Services as well as Store PCMs, site GMs and DMs
• Provide support, training, and development for operational management staff
• Ensure company policies and procedures are followed and programs driven properly
• Implement changes to boost efficiency
• Represent the company at various trade shows and conventions
• Provide feedback to Category Management team on programs and how to better complete
• Assist in developing retention strategies for Team Members
• Monitor and ensure all training is on target
• Maintain contact with store managers through phone calls, emails, and site visits and be knowledgeable in new store system installations

Store Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s).
• Meet performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Provide customer service and support to high-value clients
• Handle customer inquiries via phone, email, and chat
• Exercise good judgment and independent decision-making skills
• Maintain sufficient reliable private internet connection for remote work

Customer Service Coordinator – High Value Specialty Servicing

• Managing incoming calls from healthcare clients to place or update delivery orders
• Processing and monitoring routed and on-demand medical deliveries
• Performing Quality Assurance checks to verify timely, accurate, and compliant service
• Working closely with Operations to resolve issues and ensure all client needs are met
• Maintaining accurate documentation and communication across departments

Quality Control, Customer Care Representative – 2nd Shift

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment
• Assist our Account Management team in identifying and establishing relationships with key individuals and HR departments
• Work in a traditional member care capacity, answering calls, responding to web chats and/or emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members

Field Support Representative, Customer Success

• Provides intake and assessment by phone and electronically to individuals and families experiencing homelessness.
• Interviews clients, conducts a thorough assessment of their situation, and assists in prioritizing the needs based on the resources available.
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client.
• Advocates on behalf of the inquirer experiencing barriers to accessing services.
• Offers immediate and appropriate responses when the inquirer is experiencing a crisis or other emergency situations.
• Conducts follow-up to ensure that the inquirer’s needs have been met or in cases involving endangerment and in situations where the inquirer might need additional assistance in addressing their needs.
• Uses crisis management techniques in accordance with agency procedures.
• Maintains complete and accurate documentation in HMIS (Housing Management Information System) and other software platforms as needed and adheres to all legal requirements for confidentiality of client records.
• Responds in a professional, nonjudgmental manner when interacting with all populations.
• Responsible for staying current with all ongoing training requirements for both services.
• Actively involved with agency programs and events.
• Supports operations during times of disaster as defined by agency policy.
• Maintains up-to-date knowledge of agency processes and policies & procedures.
• Performs all other duties as assigned.

Housing Support Specialist

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Process purchase orders received via fax and e-mail
• Provide written confirmation of order receipt upon request
• Enter, review and edit orders timely and accurately
• Monitor assigned shipping dates
• Communicate with sales agency and internal departments regarding order issues
• Assist in delivery process and resolve problems as required
• Coordinate order cancellations and document transactions in the system

• communicate with financial professionals and customers through phone and email
• provide a high-quality customer experience by projecting a professional and positive attitude
• utilize software tools to navigate contract information, research and review products, and communicate effective solutions
• accurately document and resolve requests for account information and updates
• educate customers about more efficient ways to resolve future requests
• accurately take and process allocation change instructions within variable products
• consistently meet or exceed individual and team metric goals

Customer Support jobs in Ohio

See all jobs on JobTailor

Bilingual Client Support Representative

Client Support Specialist

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Bilingual Customer Service, Spanish-English

Store Support Specialist

Customer Service Representative

Operations Support Specialist

Customer Service Representative

Tier 2 Customer Care Team Member

Customer Service Coordinator – High Value Specialty Servicing

Quality Control, Customer Care Representative – 2nd Shift

Licensed Skincare Esthetician, Customer Service Representative

Field Support Representative, Customer Success

Housing Support Specialist

Customer Service Representative

Customer Service Representative

Client Success Support Specialist

Customer Service Representative

Retirement Customer Support Specialist