Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
• Delivers quality service; works to facilitate a positive match experience.
• Documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
• Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
• Address and resolve real and/or potential problems and barriers once identified.
• Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
• Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
• Provide information and provide resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
• Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
• Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
• Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
• Collaborate with other service delivery staff to ensure smooth transition among functions.
• Help in other program areas as part of the team when needed, attend events as requested by the agency.
• Assist in program development and strategies for growth through participation with workgroups.
• Assist in defining and meeting deliverables and/or outcomes for the Program team.
• Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
• Performs other duties as assigned.

Match Support Specialist

• Provide professional, courteous, and appreciative assistance on every phone call
• Offer exceptional, personalized solutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Confidently multitask: document, research, and engage with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed production, call-efficiency, schedule-adherence, and quality expectations
• Manage escalated concerns with empathy, patience, and professionalism

Bilingual Customer Experience Specialist

• Provide order management support for customers in their assigned Zones
• Ensure that they process orders
• Meet special customer requirements, serving as the customer advocate
• Place orders at the proper site
• Follow up with customers on order delays/issues
• Communicate with cross SBU PPG employees and vendors on order statuses
• Learn and retain complex customer and order guidelines
• Responsible for accurate and efficient order management
• Complete excellent customer service by handling customer issues and offer solutions
• Help maintain the quality and integrity of unique customer information within the customer knowledge database
• Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database

Commercial Customer Service Representative

• Ensure a positive customer experience through building trust and driving timely issue-resolution
• Lead a team of customer service supervisors and indirectly lead regionally distributed representatives
• Oversee resolution of complex customer complaints as final point of escalation
• Develop and implement customer service policies and standards

Senior Manager, Customer Service

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation

Customer Experience Banker

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• negotiating and developing business with new and current clients
• marketing our services via telephone and video
• conducting in-person meetings with hiring managers and decision-makers
• recruiting, interviewing and matching highly skilled professionals
• managing ongoing engagements to deliver outstanding customer service
• providing ongoing communication and career guidance to candidates
• participating in local trade association and networking events

Talent Manager – Administrative, Customer Support

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Customer Support, Inside Sales Representative

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
• Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information.
• Provide pricing and availability on all daily quotes.
• Provide customer support when a Coach Down situation is identified; ensure parts are expedited.
• Obtain daily quote and contract approvals and award information from customers.
• Review open sales order reports weekly and review upcoming orders and all past due orders.
• Negotiate, enter, and coordinate returns of parts as requested by customers.
• Work with Traffic department on delivery issues with customers.
• Responsible for reviewing contract language and requirements in collaboration with the Metro Specialist/CSM.
• Collaborate with Business Development on complex bids.
• Proactive selling of all products.
• Participate in major projects or programs in collaboration with the Contracts/Program Specialist.

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• On-site to local clients maybe required – up to 15%.
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

ITMS Support Specialist, Tier 1

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

See all jobs on JobTailor

Licensed Customer Service Representative II

Match Support Specialist

Bilingual Customer Experience Specialist

Commercial Customer Service Representative

Senior Manager, Customer Service

Customer Experience Banker

Customer Service Representative

Insurance Support Specialist

Talent Manager – Administrative, Customer Support

Customer Service – Temporary

Chat & Community Support Specialist

Customer Care Agent

Customer Support, Inside Sales Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Customer Service Representative

ITMS Support Specialist, Tier 1

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative