Customer Service Representative

MD Revenue Group

Customer Service Representative at Revenue Group resolving healthcare billing issues for patients. Handling inbound calls and documenting interactions while meeting performance metrics.

Posted 7/21/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving billing issues and handling complaints effectively. Proficient in documenting interactions and navigating multiple systems to meet performance metrics.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsDe-Escalation SkillsMulti-System NavigationBackground Check Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Issue ResolutionComplaint HandlingPayment Plan SetupDocumentation SkillsPerformance Metrics Achievement

Soft Skills

Strong CommunicationReliabilityProblem-Solving

Tools & Technologies

Customer Interaction Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceInbound CallsCustomer ComplaintsAttendance ReliabilityHigh-Speed Internet

About the role

Key responsibilities & impact

Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
Inbound calls from patients regarding bills.
Documenting customer complaints, issues, and interactions in appropriate system(s).
Meet performance metrics provided by management team.
Performing other duties as needed and assigned by the supervisor.

Requirements

What you’ll need

High school diploma or GED
Customer service/call center experience preferred
Strong communication and de-escalation skills
Comfortable navigating multiple systems at once
Reliable attendance
Must pass a 7-year Background Check and Drug Screen
High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Benefits

Comp & perks

100% Paid Training
401(k) matching
Paid Time off (PTO) – Up to 10 days your first year!
8 Paid Holidays – Including your birthday!
Referral Program
Employee Assistance Program (EAP)
Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
Dental & Vision insurance
Health insurance (including Long & Short-Term Disability)
Life insurance (Company Paid)