MD Revenue Group

Customer Support

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s).
• Meet performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

Customer Service Representative

Collections

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Maintains up-to-date customer contact information in the collections systems.
• The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills.
• Must be computer literate, abiding by FDCPA, HIPPA, and company regulations.
• Understand the Fair Debt Collections Practices Act (FDCPA)
• Other duties as assigned.

Customer Service Representative

Collections Agent