MD Revenue Group

Customer Support

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s).
• Meet performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

Customer Service Representative

Collections

• Initiating outbound calls and receiving inbound calls from customers.
• Negotiate account resolution and accurately input and document actions within the collection systems.
• Maintain up-to-date customer contact information in the collections systems.
• Meet monthly goals, be a team player, excellent verbal, and written skills.
• Abide by FDCPA, HIPPA, and company regulations.
• Training will be onsite for a minimum of 4 weeks and then work from home after training is completed.

Customer Service Representative

Collections Agent