Collections Agent

MD Revenue Group

Debt Collector managing outbound and inbound customer calls for Revenue Group. Negotiating account resolution and maintaining records in compliance with regulations.

Posted 6/12/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
Maintains up-to-date customer contact information in the collections systems.
The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills.
Must be computer literate, abiding by FDCPA, HIPPA, and company regulations.
Understand the Fair Debt Collections Practices Act (FDCPA)
Other duties as assigned.

Requirements

What you’ll need

Excellent data entry and typing skills.
Superior listening, verbal, and written communication skills.
Understanding of customer service practices and principles.
Proficient in relevant computer applications.
High school diploma or equivalent preferred.
7 Year Background Check.

Benefits

Comp & perks

100% Paid Training
401(k) matching
Paid Time off (PTO) – Up to 10 days your first year!
8 Paid Holidays – Including your birthday!
Referral Program
Employee Assistance Program (EAP)
Growth & Continued Training
Dental & Vision insurance
Health insurance (including Long & Short-Term Disability)
Life insurance (Company Paid)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrytyping skills

Soft Skills

customer service skillsnegotiationteam playerverbal communicationwritten communicationlistening skills

Certifications

high school diploma7 Year Background Check