Customer Service Representative

CSafe

. Processing purchase orders and leases, across CSafe’s full product and service range.

Posted 7/17/2026full-timeMonroe • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on complaint resolution, effective communication, and organizational skills. Proficient in IT systems and CRM management, ensuring a seamless end-to-end customer experience.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyTime-Management SkillsOrganizational SkillsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceComplaint ResolutionSystem ManagementOffice 365 ApplicationsKPI Achievement

Soft Skills

Excellent CommunicationStrong Team PlayerInterpersonal SkillsAttention to DetailProfessional Demeanor

Tools & Technologies

CRM SystemOffice 365

Certifications & Qualifications

High School DiplomaBS/BA Degree Preferred

Industry Keywords

LeasingTechnical CompanyCustomer EnquiriesEnd-to-End Customer Experience

About the role

Key responsibilities & impact

Processing purchase orders and leases, across CSafe’s full product and service range.
Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
Completing trainings to ensure skills are in line with the job role requirements.
In office presence of three to four days a week

Requirements

What you’ll need

High School Diploma, BS/BA degree preferred.
5 years of customer service experience preferably in a leasing/technical company.
Excellent communicator verbal and written in English.
Proficient IT skills for system management and Office 365 based applications.
Experience in using CRM system.
Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
Strong prioritization skills.
Organizational skills: able to balance multiple priorities.
Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
Strong team player.
Strong interpersonal skills.
Must possess analytical thinking and reasoning skills.
Must be thorough and exercise attention to detail.
Must be able to set and maintain schedules.
In office requirement – three (3) to four (4) days a week.

Benefits

Comp & perks

Competitive and Comprehensive Health Benefit Package
Paid Time OFF (PTO) starting at 25 days plus Paid Holidays
Employee Assistance Program
Travel Assistance Program
Financial Wellness Program
Tuition Reimbursement
Paid Parental Leave
Referral Bonus Program
Gym Membership Reimbursement
Training & Development Opportunities
International Exposure: Gain experience working with a team spread across 21 countries
Career Growth Opportunities