CSafe

Solutions Engineer

• Maintain close and productive relationships with CSafe Engineering, Operations and Sales teams to ensure customer needs are met or exceeded.
• Maintain close and productive relationships with customer Engineering, Operations and Quality teams to ensure their needs are met.
• Provide on the ground support when required to ensure customer’s needs are met.
• Work collaboratively with CSafe global sales teams to help drive projects through to commercialization.
• Build and maintain collaborative partnerships with customers and stakeholders as an SME for the industry

Director of Technical Solutions

• Maintain close and productive relationships with CSafe Engineering, Operations and Sales teams to ensure customer needs are met or exceeded
• Maintain close and productive relationships with customer Engineering, Operations and Quality teams to ensure their needs are met
• Provide on the ground support when required to ensure customer’s needs are met
• Work collaboratively with CSafe global sales teams to help drive projects through to commercialization
• Build and maintain collaborative partnerships with customers and stakeholders as an SME for the industry

Sales

• Achieves revenue objectives.
• Builds brand value and market awareness and penetrates market with Active and Passive products.
• Develops and maintains long-term relationships and business with new and existing customers.
• Builds relationships with partners’ sales teams to produce effective, strategic selling solutions.
• Develops a structured sales plan to include the development and management of sales forecasts for assigned accounts.
• Clarifies and qualifies opportunities; develops proposals and makes formal presentations to potential clients.
• Furthers CSafe value proposition and clearly communicates it in the target market with customers, prospects, and partners.
• Maintains and communicates market knowledge, e.g., changes in customer environment and competitive landscape.
• Utilizes the CRM to record opportunities and manage them through the sales funnel process until they are closed as won.
• Develops and manages new business pipelines and ensures accurate quarterly and annual sales forecasting.
• Manages existing key customer accounts and identifies opportunities for customer base expansion.
• Collaborates cross-functionally with Operations, Quality, and Regulatory teams to deliver customer-focused solutions.
• Develops market strategies with a balance of customer needs and company goals.
• Provides competitive intelligence and market insights, particularly in Biologics and CGT markets.

Director of Sales – Southeast US

Director of Sales – Southeast US Region

Manager

• Lead and continuously improve the Quality Management System (QMS) to ensure compliance with FAA 14 CFR Part 21 requirements and industry standards.
• Drive quality initiatives, CAPA processes, audits, and continuous improvement efforts that support operational excellence.
• Serve as the primary quality lead for FAA Certificate Management System (CMS) activities, regulatory reviews, and compliance initiatives.
• Partner closely with Manufacturing, Engineering, Supply Chain, and Regulatory teams to ensure products and processes meet quality and customer expectations.
• Support production quality activities, resolve nonconformances, and implement sustainable corrective actions.
• Lead, mentor, and develop a small quality team while fostering a culture of accountability, collaboration, and continuous improvement.
• Monitor quality metrics and system performance to identify risks, improve efficiency, and strengthen compliance.
• Build strong working relationships with FAA representatives, suppliers, and internal stakeholders to support business and regulatory objectives.

Quality Manager

Artificial Intelligence

• Embed within business teams for 4–6 week sprints, rapidly diagnosing workflows and uncovering high-impact opportunities for AI and automation
• Translate real business needs into working solutions using AI tools, APIs, and existing data sources—prioritizing speed and value over perfection
• Deliver solutions through to production launch, owning outcomes end-to-end
• Partner with an AI Champion in each team. Coaching, co-creating, and transferring ownership so progress continues after your engagement
• Design and lead a biweekly AI Demo Series
• Evangelize AI through live demos, success stories, and visible wins
• Turn skepticism into adoption by showing—not telling—what’s possible
• Define and maintain an AI adoption scorecard, tracking usage, engagement, and business impact
• Evaluate and recommend AI tools aligned with CSafe’s security, data, and technology environment
• Partner with Software Engineering to ensure solutions scale within enterprise architecture and governance standards

AI Enablement Lead

• Embed within business teams for 4–6 week sprints, rapidly diagnosing workflows and uncovering high-impact opportunities for AI and automation
• Translate real business needs into working solutions using AI tools, APIs, and existing data sources
• Deliver solutions through to production launch
• Partner with an AI Champion in each team
• Design and lead a biweekly AI Demo Series
• Evangelize AI through live demos, success stories, and visible wins
• Define and maintain an AI adoption scorecard
• Evaluate and recommend AI tools aligned with CSafe’s security, data, and technology environment
• Partner with Software Engineering to ensure solutions scale within enterprise architecture and governance standards

Customer Support

• Processing purchase orders and leases, across CSafe’s full product and service range
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets
• Completing trainings to ensure skills are in line with the job role requirements
• In office presence of three to four days a week

Customer Service Specialist

• Achieves revenue objectives.
• Build brand value and market awareness and penetrates market with Passive/Parcel products.
• Develop and maintains long-term relationships and business with new and existing customers.
• Build relationships with partners’ sales teams to produce effective, strategic selling solutions.
• Develop a structured sales plan to include the development and management of sales forecasts for assigned accounts.
• Clarifies and qualifies opportunities; develops proposals and makes formal presentations to potential clients.
• Further CSafe value proposition and clearly communicates it in the target market with customers, prospects, and partners.
• Maintain and communicates market knowledge, e.g., changes in customer environment and competitive landscape.
• Utilize the CRM to record opportunities and manage them through the sales funnel process until they are closed as won.
• Domestic travel (50%+) with additional international travel

Director of Parcel Sales – Americas

• Serve as the FAA Accountable Manager for South Korea, ensuring full compliance with 14 CFR Part 145 and applicable local aviation authorities.
• Oversee all maintenance operations across CSafe-owned and third-party repair stations.
• Ensure timely return-to-service of containers while maintaining the highest quality and safety standards.
• Build and lead high-performing teams, including hiring, development, succession planning, and performance management.
• Develop and execute short- and long-term strategies to enhance service levels and operational efficiency.
• Conduct Supplier Readiness Assessments (SRA) and evaluate supplier capabilities against demand.
• Identify operational gaps and implement scalable solutions.

Director of Technical Solutions

Director of Technical Solutions

Director of Sales – Southeast US

Director of Sales – Southeast US Region

Quality Manager

Quality Manager

AI Enablement Lead

AI Enablement Lead

Customer Service Specialist

Director of Parcel Sales – Americas

Regional Manager