Bilingual Client Support Representative

ASTEC

Bilingual Client Support Representative at Asurint delivering service in English and Spanish. Engaging with clients and ensuring accurate and efficient responses to inquiries.

Posted 7/24/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and Spanish for effective communication with clients and candidates while providing high-volume customer service. Proficient in MS Office and familiar with business management systems to ensure accurate order-level analysis and resolution of customer inquiries.

Highest-signal resume keywords

Fluent English CommunicationFluent Spanish CommunicationHigh-Volume Customer Service ExperienceProficiency in MS OfficeUnderstanding of Background Screening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-Level AnalysisCustomer Inquiry ResolutionAttention to DetailInformation ProcessingDocument Accuracy

Soft Skills

Relationship BuildingPositive Customer ExperienceEffective Communication

Tools & Technologies

MS OfficeHRISCRMSalesforce

Certifications & Qualifications

Driver’s License

Industry Keywords

Legal System ExperienceBackground Screening

About the role

Key responsibilities & impact

Provides order-level analysis and accurate responses to client and/or candidate inquiries regarding company products and services in English and/or Spanish.
Engages and builds relationships with clients and applicants, with a focus on providing a positive customer experience.
Communicates with clients accurately and effectively in English and/or Spanish.
Understands the importance of accuracy and attention to detail; ability to rapidly process information and document with high accuracy.
Achieves and maintains customer service support levels and standards in all interactions (email, phone, and chat).
Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
Demonstrates understanding of Asurint products and services to facilitate quick resolution.
Handles complex customer service and support issues and escalates as necessary.
Handles all candidate inquiries.
Other duties as required.

Requirements

What you’ll need

Fluent English and Spanish communication skills, both verbal and written, is required.
Experience providing high-volume customer service is required.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
Relevant business management systems such as HRIS, CRM, etc. is preferred.
Salesforce is preferred.
Education: High school diploma or equivalent is required.
Associate degree is preferred.
Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
Years of relevant experience: 0 to 2 years is preferred.
Years of experience supervising: None.

Benefits

Comp & perks

Medical, dental and vision effective first day of employment
401(k) with employer match
Paid time off
10 company-paid holidays
Employee Assistance Program
Wellness Program
Paid Bereavement
Pet Bereavement
Pet Insurance
Volunteer time off
Telecommuting Stipend
Professional development programs
Short-term disability
Company-paid long-term disability
Company-paid life insurance
Flexible spending/health savings accounts
Employee referral bonus