ASTEC

Compliance

• Retrieves and enters a variety of information from computer and web-based systems, files, and other documents related to applicant’s history.
• Investigates and documents alternate options or resources to complete reinvestigation searches, and coordinates with vendors as necessary.
• Locates information in accordance with applicable local, state, and federal laws and regulations.
• Provides timely updates and notifications of delays.
• Uses Salesforce to provide timely and accurate information when documenting steps taken to reinvestigate a search.
• Helps identify best practices and communication strategies for addressing research deficiencies.
• Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks.
• Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
• Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
• Other duties as required.

Compliance Researcher

QA Engineer

• Maintain and enhance quality control systems to support accuracy and compliance in background check processes.
• This includes processing orders that fall into quality-related queues managed by the Compliance team.
• Provides timely updates and notifications of delays as needed.
• Uses Salesforce to provide timely and accurate information when documenting steps taken to review orders for quality-related purposes.
• Track and report on quality and compliance KPIs for quality-related queues.
• Review and assess company policies and procedures, recommending updates as necessary to maintain compliance and improve quality.
• Documents when a researcher, source, or vendor does not meet the company’s standards and proactively escalates issues and risks to the Manager, Compliance.
• Conducts reinvestigations in accordance with applicable law, including the Fair Credit Reporting Act, for various search types.
• Performs complex research into escalated or unusual cases and develops and recommends solutions to resolve them.
• Communicates with courts and vendors, such as external public research vendors, to resolve issues and escalated cases.
• Responds to quality-related questions and inquiries from internal departments in a timely manner, providing subject-matter expertise.
• Other duties as required.

Compliance Researcher

Compliance and Quality Assurance Specialist