ASTEC

Customer Support

• Provides order-level analysis and accurate responses to client and/or candidate inquiries regarding company products and services in English and/or Spanish.
• Engages and builds relationships with clients and applicants, with a focus on providing a positive customer experience.
• Communicates with clients accurately and effectively in English and/or Spanish.
• Understands the importance of accuracy and attention to detail; ability to rapidly process information and document with high accuracy.
• Achieves and maintains customer service support levels and standards in all interactions (email, phone, and chat).
• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
• Demonstrates understanding of Asurint products and services to facilitate quick resolution.
• Handles complex customer service and support issues and escalates as necessary.
• Handles all candidate inquiries.
• Other duties as required.

Bilingual Client Support Representative

Manager

• Serves as the vendor fulfillment SME and plays a leading role in fulfillment strategy across all verticals.
• Documents fulfillment processes by vendor and jurisdiction to educate internal team and clients.
• Supervises employees, provides direction, coaches, trains and develops, hires, and manages performance to organization goals and expectations.
• Understands the business, financials, industry, clients, and strategy.
• Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Manages vendors and outside service providers effectively; sets expectations and holds routine business reviews with key vendors.
• Communicates with vendors to understand their processes and any delays or special circumstances.
• Manages and monitors vendor KPIs and SLAs with routine communication of vendor performance to Asurint leadership.
• Coordinates pricing, process, testing, and rollout of new vendor products.
• Generates ad-hoc reports for Operations and Executive Management teams.
• Other duties as required.

Senior Manager, Vendor Fulfillment

Accountant

• Produces timely, accurate, and reliable financial statements and accompanying documentation; drives efficiency and improvement within the month-end close process.
• Maintains and reconciles the general ledger and sub ledgers monthly, prepares account reconciliations and resolves discrepancies; account reconciliations include cash accounts, AR, AP, fixed assets, prepaids and accruals.
• Maintains fixed asset subledger, ensures capital expenditures are properly supported and classified, reviews additions and disposals, and calculates and records monthly depreciation/amortization.
• Analyzes financial results and variances versus budget or forecasts.
• Supports audits by providing necessary documentation and analyses while adhering to deadlines.
• Identifies accounting and/or process issues, recommends and implements solutions.
• Assists with tax preparation and filings.
• Prepares ad hoc reporting requests.
• Other duties as required.

Senior Staff Accountant

Account Manager

• Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth.
• Develops a precise and thorough strategic account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base.
• Works directly, professionally, and collaboratively with clients, internal teams (e.g., Product, Implementation, Client Support), and other cross-functional teams as required to meet client needs.
• Monitors and analyzes service levels on assigned account base to ensure on-time delivery, and proactively addresses areas of opportunity as they are identified.
• Conducts consultative reviews, QBR’s and consistent client meetings, and provides summaries to Asurint leaders outlining tasks completed, established action items, and analysis of marketing/growth opportunities to drive product utilization and performance.
• Demonstrates knowledge of Asurint’s products, services, processes, and procedures to effectively communicate Asurint’s advantage to our clients and create alignment between our clients and our internal teams.
• Collaborates with Client Implementation to onboard and integrate new clients and monitor new client revenue realization.
• Develops and maintains knowledge of how to read, interpret, analyze, and provide suggestions and/or ideas on how to improve and monitor client account settings, processes, procedures, pricing, packages, etc.
• Identifies risks and presents developed solutions to internal and external stakeholders.
• Monitors, evaluates, and reports on account health, and works proactively to ensure superior client satisfaction.
• Travels to client locations to resolve issues and collaborate on new opportunities and solutions as needed.
• Other duties as required.

Strategic Account Manager

Business Development Rep

• Works with Marketing, Partner, and Sales teams to seek new business opportunities by contacting and developing relationships with potential customers.
• Qualifies leads from assigned book of business, marketing campaigns, and corporate/partner events as sales opportunities.
• Contacts potential clients through cold calls and emails.
• Presents Asurint to potential clients.
• Identifies client needs and suggests appropriate products/services.
• Builds long-term trusting relationships with clients.
• Seeks new business opportunities in the market.
• Sets up meetings or calls between prospective clients and Sales executive.
• Reports to management on sales results.
• Stays up to date with new products/services and new pricing/payment plans.
• Other duties as required.

Business Development Representative

Artificial Intelligence

• Develops and maintains Asurint’s enterprise AI strategy, roadmap, operating model, governance framework, and implementation priorities in alignment with corporate objectives and business needs.
• Partners closely with leaders across Operations, Product, Technology, Compliance, Legal, HR, Finance, Client Success, and Executive Leadership to identify business challenges and translate them into practical, AI-enabled solutions.
• Builds and manages an AI opportunity pipeline by identifying, evaluating, and prioritizing high-value use cases across the organization.
• Leads enterprise AI initiatives from concept through deployment, including opportunity assessment, requirements gathering, business case development, pilot execution, implementation planning, change management, adoption, and optimization.
• Serves as the organization’s AI subject matter expert, maintaining deep knowledge of generative AI, large language models, workflow automation, AI agents, intelligent search, knowledge management, adoption, and optimization.
• Designs, prototypes, configures, and deploys AI-enabled solutions including copilots, workflow automations, knowledge assistants, decision-support tools, document intelligence solutions, and other business productivity applications.
• Evaluates build-versus-buy options and recommends AI platforms, technologies, and solutions based on business value, scalability, security requirements, integration capabilities, implementation complexity, and return on investment.
• Establishes a structured intake, evaluation, prioritization, and governance process for AI-related requests and opportunities across the enterprise.
• Drives adoption and business utilization of AI solutions through training programs, user enablement, communication strategies, best practices, and organizational change management initiatives.
• Partners with Technology, Security, Compliance, Legal, and Data Governance stakeholders to ensure AI solutions meet organizational and AI governance standards related to responsible AI usage, data privacy, human oversight, risk management, monitoring, approval workflows, and compliance requirements as well as applicable regulatory obligations for sensitive and regulated data.
• Develops success metrics, operational KPIs, and value realization frameworks to measure productivity improvements, operational efficiencies, cost savings, quality enhancements, risk reduction, and business impact.
• Monitors AI initiative performance, user adoption, business outcomes, and return on investment; continuously refines solutions and priorities based on measurable results.
• Facilitates discovery sessions, operational reviews, workshops, and working sessions to identify workflow inefficiencies, automation opportunities, and AI use cases.
• Builds and maintains a portfolio and pipeline of AI opportunities across the organization, balancing quick wins with strategic transformation initiatives.
• Creates reusable AI frameworks, standards, templates, implementation methodologies, and best practices to accelerate enterprise adoption and scalability.
• Serves as a trusted advisor to executive leadership regarding AI strategy, organizational readiness, technology investments, implementation risks, governance considerations, and emerging industry developments.
• Prepares executive-level presentations, strategic recommendations, implementation roadmaps, business cases, performance reporting, and status updates related to enterprise AI initiatives.
• Fosters a culture of innovation, experimentation, operational excellence, continuous improvement, and responsible AI adoption throughout the organization.
• Other duties as required.

AI Product Strategy – Transformation Director

Analyst

• Assists Research Analysts with problem-solving and internal/external customer issues through roadblocks by providing enhanced reporting as necessary.
• Coordinates and documents analysis processes to ensure the highest level of performance.
• Evaluates department processes and requirements, evaluates alignment with organizational goals to optimize strategies, uncovers areas for improvement using quality trends, tracks trends, reports key findings to Research Management.
• Works directly with Research Management to create and maintain a centralized repository of all Research reporting resources.
• Monitors daily volume and collaborates with Research Management to ensure optimal efficiency and quality metrics are achieved and performance standards are met.
• Prepares reports, statistics, agendas, and activities related to research and clients, including the calculation and reporting of daily efficiency for all team members.
• Maintains a working knowledge of latest organizational processes and IT advancements to automate and/or modernize internal systems.
• Handles confidential information responsibly and with good judgment; communicates with internal and external clients in a friendly but professional manner.
• Manages competing resources and priorities.
• Completes special projects as assigned.
• Other duties as required.