ASTEC

Implementation Specialist

• Establishing and maintaining a professional relationship with internal and external clients.
• Providing an exceptional client experience while managing deadlines and requirements of the implementation project plan.
• Reviewing and analyzing client contracts, customer package requests, and other relevant client documentation.
• Coordinating with clients to schedule the initial implementation call to level-set expectations and finalize the implementation project plan.
• Managing the Implementation Project queue and assigning projects to Client Implementation Analysts.
• Coordinating with Sales to ensure correct setup.
• Partnering with the integrations team for customer onboarding through third-party integration.
• Processing client addendums per organization and department policies.
• Maintaining a high level of accuracy for all critical data configurations.
• Acting as the primary contact for potential client calls and emails.
• Providing advanced problem solving, troubleshooting, and system consultation for customers.
• Training and consulting with clients regarding Asurint platform and package selections.
• Conducting post-production review meetings using standardized checklist.
• Transitioning accounts to Client Support and/or Strategic Account Managers for ongoing support.
• Providing assistance to Client Support concerning escalated new customer concerns.
• Documenting and recommending new processes to improve efficiencies.
• Identifying and acting on cross-selling opportunities.
• Serving as front-line escalation for Client Implementation inquiries.
• Providing training assistance with new hires.
• Other duties as required.

Senior Client Implementation Analyst