ASTEC

Project Manager

• Serves as an Operations liaison between various departments such as Digital and Sales
• Supports the implementation process of new clients and account updates to current clients
• Provides product solutions and aids in complex client setups
• Coordinates, manages and monitors the order activity process, processes, and technology of all new clients
• Responsible for conveying necessary product solutions to align with current client needs
• Develops, contributes to and/or updates product guides, implementation best practices, process documentation, work instructions and partner guides
• Serves as a subject matter expert for Asurint products, services and processes
• Creates and demonstrates the shortest pathway to success for client prospects by analyzing client business needs against company products and services
• Partners cross functionally to bridge gaps between Sales, Internal Business Operations and IT
• Manages pre-implementation project checklist to ensure all required documentation has been included within the MSA
• Manages and/or assists with client trainings and demos for prospects, trials and clients with complex technical requirements and/or high value prospects
• Ability to troubleshoot package and system configurations and convey product gaps or improvements to IT
• Develops custom product, training and solutions guides based on client need or request
• Serves as an escalation point for technical and package/account settings
• Ongoing collection and analysis of technology and product feedback for future enhancements
• Contributes to revenue retention and growth of new clients by creating and monitoring order churn reports

Implementation Project Manager