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Customer Service Representative
LSI Industries Inc.Customer Service Representative handling purchase orders and inquiries for a US lighting solutions company. Based in Cincinnati, Ohio with responsibilities for order management and account assistance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order entry and management, ensuring timely and accurate processing of purchase orders while providing excellent customer service. Proficient in coordinating shipping processes and resolving order discrepancies effectively.
Highest-signal resume keywords
Order Entry ManagementCustomer Service SkillsAttention To DetailOrder ProcessingAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryOrder ManagementOrder ProcessingShipping KnowledgeDelivery Coordination
Soft Skills
Customer ServiceProblem SolvingCommunication
Industry Keywords
Purchase OrdersOrder ConfirmationOrder DiscrepanciesSales Agency CommunicationTransaction Documentation
About the role
Key responsibilities & impact- Process purchase orders received via fax and e-mail
- Provide written confirmation of order receipt upon request
- Enter, review and edit orders timely and accurately
- Monitor assigned shipping dates
- Communicate with sales agency and internal departments regarding order issues
- Assist in delivery process and resolve problems as required
- Coordinate order cancellations and document transactions in the system
Requirements
What you’ll need- Experience with order entry and management
- Ability to provide excellent customer service via phone and email
- Strong attention to detail for order processing
- Skills in handling customer inquiries and resolving order discrepancies
- Knowledge of shipment and delivery processes
- Experience in account management and pricing information
Benefits
Comp & perks- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off