Field Support Representative, Customer Success

Sidecar Health

Field Support Representative assisting Sidecar Health members in Ohio with their healthcare journeys. Collaborating with teams to ensure members utilize their benefits effectively.

Posted 7/18/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while providing exceptional customer service in a healthcare or insurance context. Capable of building rapport and maintaining relationships with clients and members, with a proactive approach to educating them on best practices.

Highest-signal resume keywords

Healthcare ExperienceInsurance ExperienceBilingual CommunicationCustomer Service ExcellenceRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationProblem-SolvingEmpathyReliabilityAccountability

Industry Keywords

Member CareClient SupportSidecar HealthAccount ManagementOnsite Support

About the role

Key responsibilities & impact

Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment
Assist our Account Management team in identifying and establishing relationships with key individuals and HR departments
Work in a traditional member care capacity, answering calls, responding to web chats and/or emails
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members

Requirements

What you’ll need

Reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area
A track record of reliability, accountability, and strong communication
A proactive mindset with strong problem-solving skills
The ability to educate members on Sidecar Health best practices
A desire to grow within the company
Empathy and relationship-building skills
Flexibility and open schedule availability
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)

Benefits

Comp & perks

Competitive salary (50k-55k) and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.