Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Handles client inquiries by gathering information through inquisitive questioning
• Troubleshoots product and training related questions
• Support and training provided to clients via phone, email, and live chat
• Document the issue in Salesforce and offer a resolution
• Stay up to date on Meevo product knowledge and internal business processes

Business Support Specialist – Salon and Spa

• Serve as the primary point of contact for the assigned sales organization, providing support and guidance related to patient monitoring, anesthesia, telemetry, and ultrasound product orders, inquiries, and issue resolution.
• Responsible for managing sales orders throughout the entire order lifecycle, processing transactions within SAP and Salesforce while ensuring accuracy, compliance, timely fulfillment, and effective issue resolution.
• Analyze order, pricing, and fulfillment issues and partner with cross-functional teams to drive timely resolution.
• Collaborate closely with Planning, Logistics, and Shipping teams to ensure timely order fulfillment and proactive communication of any delays or exceptions.
• Assist Sales and Technical Support teams with the processing of return and replacement orders, including unauthorized return investigations, return authorization follow-up, issue resolution, and submission for processing.
• Investigate and resolve pricing discrepancies, purchase order variances, and order-related exceptions to ensure accurate order execution and customer satisfaction.
• Communicate and collaborate with cross-functional departments, including Sales, Technical Support, Credit & Collections, Finance, and Logistics, to resolve pricing, invoicing, shipping, and order-related discrepancies.
• Review, evaluate, and process requests for credits, pricing adjustments, and discretionary discounts in accordance with company policies and approval guidelines.
• Provide exceptional support to internal and external customers by responding to requests related to order status, purchasing history, product information, and other sales support inquiries.
• Participate in cross-training initiatives to support business continuity, operational flexibility, and overall team effectiveness.
• Participate in departmental initiatives, process improvement projects, reporting activities, and other assignments that support sales operations objectives.

Sales Support Representative

• Receive medical claims from HCPs or patients
• Vetting claims against program specific business rules
• Determine if claims should be paid or rejected
• Provide support for customer requests via phone, email, fax, or other means of contact
• Suggest recommendations to management for operational challenges
• Ability to work 40 hours per week (shift available: 10:00am - 7:00pm ET)

Medical Biller, Claims Processing – Patient Support Representative

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Provide first-level assessment, support, and resolution of issues
• Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Handle dispute escalation in accordance to existing policies and procedures
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
• Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
• Must be able to work mandatory OT during peak seasons or as required

Part-Time Customer Care Representative

• Manage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirements
• Serve as a primary point of contact for customers, proactively managing inquiries, order status, issues, and escalations in a professional and solutions-oriented manner
• Collaborate closely with Product Management to support product launches, product changes, customer-specific requirements, and issue resolution
• Partner cross-functionally with Supply Chain, Production, and Planning to ensure order fulfillment aligns with inventory availability, production schedules, and customer commitments
• Work with domestic and international customer service teams to ensure consistent communication, process alignment, and global account support
• Coordinate with logistics, shipping, and freight forwarders for domestic and international shipments, including export documentation, SLI completion, and freight quote management
• Proactively identify supply or fulfillment risks and communicate mitigation plans to internal stakeholders and customers
• Handle complex customer issues including complaints, returns, and credits with a high level of ownership and follow-through
• Drive continuous improvement by identifying process inefficiencies and recommending solutions to enhance customer service and cross-functional workflows
• Support onboarding and mentoring of junior CSR team members as needed
• Maintain compliance with all company safety policies and procedures
• Perform other related duties as required

Senior Customer Support, Logistics Specialist

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
• Document all incoming calls and dialogue within company software.
• Resolve client drug benefit concerns of a medical, financial, or technological nature.
• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Attend department and company meetings and educational programs upon request.
• Ensures that HIPAA guidelines are followed in every communication with clients.
• Interest in learning new tasks for development purposes.
• Embody AnewHealth’s Core Values in all communications and interactions.

Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Bilingual Spanish Call Center Representative

• Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency.
• Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s).
• Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment.
• Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management.
• Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns.
• Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date.
• Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience.
• Champions the customer’s experience by managing urgent issues and offering tailored solutions.
• Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code.
• Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.
• The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.
• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

Senior Customer Care Representative

• Join a team responsible for providing the highest level of faculty support to Pearson educators.
• Aid the Faculty Support agents, coaching them, and taking escalations that require expert help.
• Proactively checking in with top adoptions and engaging with at-risk adoptions that need added support.
• Handle course builds and guidance for accounts requiring a higher service level.
• Support the agents, assist with special adoptions, or run instructor onboarding sessions.
• Work the 11am - 8pm ET shift, with additional hours during peak volume periods.

Customer Service Specialist – Faculty Support

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
• Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
• Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
• Oversee account setup, database management, updates, and flawless rollout of new accounts.
• Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
• Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
• Handle invoicing, purchase orders, financial contracts, returns, and credits.
• Provide product knowledge, training support, and assistance to customers and internal staff.
• Perform administrative and special project duties including reporting, scheduling, and general office support.

Customer Care Specialist

• Help clients through the enrollment process
• Assist with chat and message center
• Provide customer service in a work from home environment
• Safeguard confidential information in accordance with HIPAA
• Maintain and document complete and accurate call and case notes

Bilingual Benefits Customer Service Representative – Seasonal

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Customer Service Representative – Part time

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Customer Service Representative

• Answers incoming calls/requests from a diverse set of stakeholders; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email and phone using the case management solution guidelines of Volunteer Systems
• Maintains Volunteer Systems by entering in information on all inquiries accurately and efficiently, opens and closes customer cases, as well as assigning tasks and cases as applicable
• Answers inquiries by clarifying desired information, researching, locating and delivering findings
• Demonstrates sensitivity to and an understanding of different communication styles and cultural backgrounds
• Ensures and provides quality service to both internal and external customers in a timely way
• Enhances organization reputation by providing a positive customer experience for all those contacted, either through email or by phone
• Assists Membership Support as needed
• Attends job relevant and organizational trainings on a regular basis
• Monitors Customer Care Dashboard on a weekly basis to support GSNNJ standards and goals
• Demonstrates a quality customer service attitude at all times to internal and external audiences
• Helps foster and implement the council’s policy to strive for a volunteer, employee and program participant population reflective of the area’s religious, racial, ethnic, social and economic diversity
• Track and follow up for several Staff & Volunteer Training Confirmations in collaboration with Camp, Program and Troop Support departments

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Licensed Customer Service Representative II

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Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

Customer Service Representative I

Bilingual Spanish Call Center Representative

Senior Customer Care Representative

Customer Service Specialist – Faculty Support

Customer Support Advocate

Customer Care Specialist

Bilingual Benefits Customer Service Representative – Seasonal

Manager, Customer Service – LTC Transactions

Customer Service Representative – Part time

Customer Service Representative – Part time

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