Customer Support

• Support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service.
• Answer Customer Questions via Email and Phones.
• Handle an increased volume of customer care emails and phone calls.
• Demonstrate the skills and product knowledge to handle more complex situations.
• Knowledge and use of electronic catalog and Global websites.
• Continue to learn to navigate the AS400 &ndash; but has a general understanding of all major Customer Care functions.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with little to no assistance.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
• May be assigned small projects by the management team.

Customer Care Representative

• Handle large volume of calls and perform work in a timely manner.
• Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
• Establishes payment arrangements per guidelines.
• Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints.
• Escalates contentious complaints to supervisor or higher management.
• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
• Clearly documents in system summary of work and follow up steps after each call.

Customer Service Specialist I

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Establishing and maintaining profitable professional relationships with customers.
• Ensuring that all customer requirements are completely met.
• Providing world-class customer service.
• Responding to requests via incoming telephone calls, emails, and chats.
• Attending to customer questions, complaints, and concerns immediately and facilitating satisfactory resolution.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis.

Customer Service Representative I

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Customer Service Representative – Billing Support

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• Assist in processing applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC’s, and title companies
• Uploading file documentation into LOS
• Other duties and/or mortgage or company related tasks as assigned by management
• Ensure confidentiality of client files
• Work well under pressure, meet multiple and sometimes competing deadlines and demonstrate professional behavior with colleagues and supervisors
• Work independently and as part of a team

Wholesale Processing Support Specialist

• The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees.
• They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.
• Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
• Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
• Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
• Use Salesforce to gather client information and enhance service quality.
• Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
• Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
• Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
• Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
• Address member eligibility inquiries, enrollment entry and confirmation of coverage.

Employee Benefits Customer Service Representative

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Will train motivated employees, return to work parents, veterans or candidates at the start of their careers
• Work from 9:00am to 5:00pm Monday through Friday

• Support daily operational activities, including data entry, information verification, and document management
• Assist with the coordination and management of third-party workforce resources
• Collect, organize, and analyze operational data, and prepare reports to support business decisions
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction
• Complete additional tasks and projects assigned by management

Business Support Specialist

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

• Leads the day-to-day activities of a specialized team in a contact center or client service environment
• Achieves specific outcomes and key indicators for their work group in order to optimize performance
• Delivers CARES model to customers and service partners
• Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner
• Manages escalated issues and interacts with customers
• Manages the customer experience process
• Ensures that reporting is accurate and completed in a timely manner
• Conducts problem solving locally to own issues and share continuous improvement opportunities to the team
• May help manage workforce functions of the group
• Accountable for the performance of the customer support team
• Review team behaviors and identifies trends to drive employee engagement and outcomes
• Inspires, motivates, grows and develops customer service staff
• Leads change efforts and owns all outcomes
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Customer Support jobs in New Jersey

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Customer Care Representative

Customer Service Specialist I

Customer Service Representative

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Support Associate

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Customer Service Representative I

Customer Service Representative – Billing Support

Licensed Skincare Esthetician, Customer Service Representative

Wholesale Processing Support Specialist

Employee Benefits Customer Service Representative

Client Success Support Specialist

Bilingual Customer Service Representative

Customer Experience Specialist

Customer Care Representative

Business Support Specialist

Customer Service Representative

Licensed Customer Service & Support Specialist Supervisor