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Business Support Specialist
JD.COMBusiness Support Specialist supporting JINGDONG Logistics warehouse operations in New Jersey. Responsible for daily operational activities and improving customer satisfaction.
Posted 7/29/2026full-timeBurlington, Middlesex • New Jersey • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities, including data analysis, document management, and effective communication. Proven ability to coordinate resources and improve processes to enhance efficiency and customer satisfaction.
Highest-signal resume keywords
Data AnalysisMicrosoft ExcelDocument ManagementCustomer Feedback ResolutionProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInformation VerificationOperational Data AnalysisReport PreparationProcess Improvement
Soft Skills
Strong CommunicationCoordinationProblem-SolvingDetail-OrientedTeam Collaboration
Tools & Technologies
Microsoft OfficeMicrosoft PowerPoint
Certifications & Qualifications
Associate's Degree
Industry Keywords
Operations SupportCustomer SatisfactionCross-Functional CommunicationFast-Paced Environment
About the role
Key responsibilities & impact- Support daily operational activities, including data entry, information verification, and document management.
- Assist with the coordination and management of third-party workforce resources.
- Collect, organize, and analyze operational data, and prepare reports to support business decisions.
- Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
- Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
- Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
- Complete additional tasks and projects assigned by management.
Requirements
What you’ll need- Associate's degree or above; all majors are welcome.
- At least one year of experience in operations support or a related role is preferred.
- Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
- Strong communication, coordination, problem-solving, and learning abilities.
- Detail-oriented, responsible, and able to work effectively in a team environment.
- Able to thrive in a fast-paced environment and manage multiple priorities under pressure.
Benefits
Comp & perks- Competitive salary
- Great locations
- Supportive, people-first culture