Business Support Specialist

JD.COM

Operations Business Support role at JD Logistics responsible for supporting day-to-day warehouse operations. Involves data entry, third-party workforce management, and process improvement initiatives.

Posted 7/10/2026full-timeMiddlesex • New Jersey • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Support daily operational activities, including data entry, information verification, and document management
Assist with the coordination and management of third-party workforce resources
Collect, organize, and analyze operational data, and prepare reports to support business decisions
Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule
Participate in process improvement initiatives and recommend solutions to enhance operational efficiency
Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction
Complete additional tasks and projects assigned by management

Requirements

What you’ll need

Associate's degree or above; all majors are welcome
At least one year of experience in operations support or a related role is preferred
Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills
Strong communication, coordination, problem-solving, and learning abilities
Detail-oriented, responsible, and able to work effectively in a team environment
Able to thrive in a fast-paced environment and manage multiple priorities under pressure

Benefits

Comp & perks

Competitive salary
Annual Bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryInformation VerificationReport PreparationOperational Data AnalysisThird-Party Resource Management

Soft Skills

Strong CommunicationCoordinationProblem-SolvingDetail-OrientedTeam Collaboration