JD.COM

Head of Department

• Develop and execute the European out-of-home (OOH) strategy across all markets
• Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings
• Identify new business opportunities and innovative OOH solutions supporting network growth and carrier efficiency
• Own the European PUDO strategy and roadmap
• Develop strategic partnerships with retail and PUDO network providers
• Define and continuously improve PUDO fulfilment, in-store, and delivery SOPs
• Own business requirements and the feature roadmap for the PUDO fulfilment platform, collaborating with Product and IT teams
• Define the European locker strategy aligned with the overall OOH vision
• Develop partnerships with external locker networks to expand customer access and create commercial opportunities
• Define locker fulfilment SOPs and operational standards
• Lead development and evaluation of JD Logistics' own locker network and technology pilot
• Lead the central European OOH team and manage country Team Leads responsible for network expansion
• Guide local teams in partnership development and ensure execution follows central strategy and operational standards
• Monitor country performance, identify structural issues, and drive continuous operational improvements
• Collaborate with Commercial, Operations, Product, IT, Procurement, Legal, and Customer Service teams
• Lead cross-functional projects and ensure delivery of strategic priorities across Europe

Head of EU Out-of-Home Delivery

Human Resources

• Analyze HR business needs and streamline processes including social insurance, housing fund, onboarding, offboarding, and transfers
• Develop standardized operating procedures and transition HR services to centralized shared services
• Operate the Shared Service Center delivery center
• Coordinate delivery of social insurance and housing fund services, manage billing, and provide policy consultations
• Interface with social insurance service providers
• Improve delivery quality and employee satisfaction through quality checks and service optimization
• Monitor and analyze HR data to support management decision-making
• Coordinate management and analysis of five insurances and one fund data
• Drive HR system development, assess business needs, and formulate solutions
• Monitor system development progress and ensure timely launch
• Optimize system functions and promote digital transformation of HR services
• Build and develop a professional HR service team
• Maintain relationships with embassies and immigration authorities
• Collaborate with internal departments and third-party providers on visa applications and international assignments

HR SSC

Financial Planning and Analysis

• Develop annual budgets and rolling forecasts
• Monitor execution variances and propose adjustment recommendations
• Build a business KPI system and produce operational analysis reports
• Engage in business operations and provide financial insights for decision-making
• Identify operational risks and develop risk control plans
• Design data models and automation tools for optimized financial processes

Logistics Financial Business Partner – US

Customer Support

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Business Support Specialist

Associate

• Perform order fulfillment tasks, ensuring accurate picking, packing, and shipping of products.
• Maintain organized inventory management practices to ensure stock levels are accurate and up-to-date.
• Handle materials with care to prevent damage and ensure safety within the warehouse environment.
• Collaborate with the warehouse supervisor to streamline processes and improve operational efficiency.
• Assist in maintaining a clean and organized workspace to promote safety and productivity.
• Proficiency in order fulfillment processes and inventory management systems.

Warehouse Associate

Supervisor

• Oversee daily warehouse functions including receiving, put-away, picking, packing, and shipping
• Ensure timely and accurate execution of customer orders
• Monitor productivity, adjust workflows, and address bottlenecks
• Supervise a team of warehouse associates; train, coach, and mentor team members
• Allocate labor and assign tasks to meet operational goals
• Conduct cycle counts and inventory audits to maintain accuracy
• Monitor quality control and escalate product/order discrepancies
• Enforce adherence to all warehouse safety protocols and company SOPs
• Promote a clean, organized, and safe work environment
• Communicate shift updates, challenges, and results to Warehouse Manager
• Collaborate with internal teams and clients to troubleshoot operational issues

Warehouse Supervisor

Full-stack Engineer

• Build and maintain Joybuy's backend systems
• Ensure high performance, availability, concurrency, security, and scalability
• Identify and mitigate technical risks throughout project implementation
• Research, adopt, and promote new technologies and methodologies
• Identify integration opportunities between emerging technologies and global system architectures

Software Engineer

• Build and maintain Joybuy's backend systems
• Identify and mitigate technical risks throughout project implementation
• Research, adopt, and promote new technologies and methodologies
• Identify integration opportunities between emerging technologies and global system architectures

Account Manager

• Maintaining and strengthening relationships with clients to ensure customer satisfaction and long-term partnership.
• Serving as the liaison between clients and internal teams (warehousing, transportation, delivery, systems, etc.), coordinating resources to ensure timely response and resolution of client needs.
• Conducting regular business reviews with clients to jointly improve operational processes and continuously enhance efficiency in daily operations and exception handling.
• Helping clients with resolving order exceptions, verifying logistics tracking information, and handling abnormal incidents such as lost or damaged goods.

Manager

• Develop annual plans and budgets
• Monitor KPIs for delivery services
• Manage local teams focusing on training and development
• Ensure compliance and address emergencies
• Oversee day-to-day logistics operations at the station
• Manage, train, and supervise station staff
• Collaborate with HR, Finance, Fleet, Customer Service

Head of EU Out-of-Home Delivery

HR SSC

Logistics Financial Business Partner – US

Business Support Specialist

Warehouse Associate

Warehouse Supervisor

Software Engineer

Software Engineer

Account Manager

Station Manager