JD.COM

Sales

• Develop and implement sales strategies that align with the company’s goals and objectives.
• Identify new business opportunities and build strong relationships with potential clients.
• Manage key accounts, ensuring the delivery of excellent customer service and building long-term partnerships.
• Collaborate with internal teams (operations, marketing, customer service) to ensure smooth project execution.
• Monitor market trends and competitor activity to identify opportunities for growth.
• Track sales performance, prepare regular reports, and provide recommendations for improvement.
• Negotiate contracts and pricing with clients, ensuring profitability and sustainability.

Sales Manager

Customer Success Manager

• Design, build and rollout of cross-channel CRM campaigns across email marketing, in-app communication and the notification center
• Development of automated trigger-based journeys to activate, re-engage and retain relevant audiences
• Implementation of personalized messages, dynamic content and intelligent delivery logic
• Identifying optimization opportunities for content, timing, frequency and audience targeting
• Running A/B tests and deriving data-driven recommendations to scale successful tactics
• Ensuring compliance with brand guidelines, legal requirements (in particular GDPR) and technical standards

CRM Manager

Procurement

• Contribute to smart supply chains
• Drive real customer value
• Collaborate with a diverse team

Category Manager – Beauty

Program Manager

• Design and implement the UK degree apprenticeship recruitment and development strategy for JD Logistics.
• Develop and execute targeted recruitment campaigns to attract diverse, high-caliber candidates for logistics-related degree apprenticeships.
• Coordinate the onboarding process for new apprentices, ensuring a smooth transition into JD Logistics.
• Track apprentice performance, retention, and completion rates against KPIs.
• Act as the primary point of contact for UK HR Business Partners, logistics operations managers, and university partners.

Sales Manager

CRM Manager

Category Manager – Beauty

Apprentice Program Manager