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HR SSC
JD.COMHR Shared Services specialist optimizing processes, social insurance, housing fund operations, and HR systems for JD.com’s global technology and supply-chain business. Supporting data-driven HR decisions, visas, and international assignments.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR shared services operations, including process optimization, data analysis, and system development. Proven ability to build and lead HR service teams while maintaining strong relationships with external institutions and service providers.
Highest-signal resume keywords
HR Shared Services OperationsProcess OptimizationData Monitoring and AnalysisHR System DevelopmentTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisStandardized Operating ProceduresSocial Insurance KnowledgeHousing Fund ServicesDigital Transformation
Soft Skills
CollaborationCommunication
Industry Keywords
Employee SatisfactionQuality ChecksService OptimizationVisa ApplicationsInternational Assignments
About the role
Key responsibilities & impact- Analyze HR business needs and streamline processes including social insurance, housing fund, onboarding, offboarding, and transfers
- Develop standardized operating procedures and transition HR services to centralized shared services
- Operate the Shared Service Center delivery center
- Coordinate delivery of social insurance and housing fund services, manage billing, and provide policy consultations
- Interface with social insurance service providers
- Improve delivery quality and employee satisfaction through quality checks and service optimization
- Monitor and analyze HR data to support management decision-making
- Coordinate management and analysis of five insurances and one fund data
- Drive HR system development, assess business needs, and formulate solutions
- Monitor system development progress and ensure timely launch
- Optimize system functions and promote digital transformation of HR services
- Build and develop a professional HR service team
- Maintain relationships with embassies and immigration authorities
- Collaborate with internal departments and third-party providers on visa applications and international assignments
Requirements
What you’ll need- Experience or knowledge in HR shared services operations
- Ability to analyze HR business needs and optimize processes
- Knowledge of social insurance and housing fund services
- Ability to develop standardized operating procedures
- Data monitoring and analysis capability
- HR system development and digital transformation knowledge
- Ability to coordinate with external institutions, embassies, immigration authorities, and third-party service providers
- Ability to manage or develop an HR service team
Benefits
Comp & perks- Competitive salary
- Supportive, people-first culture
- Growth opportunities
- Access to global projects
- Learning opportunities
- Inclusive environment