Customer Service Representative I

Thorlabs

Customer Service Representative managing customer inquiries and relationships at Thorlabs. Providing support through multiple channels and maintaining service quality standards.

Posted 7/22/2026full-timeNewton • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales proficiency while effectively managing customer relationships and resolving issues. Capable of multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceSales ProficiencyCommunication SkillsProblem SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proficient Computer SkillsMS Office Programs

Soft Skills

Interpersonal SkillsAbility to Work Under Time ConstraintsMultitasking

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer Relationship ManagementWorld-Class Customer Service

About the role

Key responsibilities & impact

Establishing and maintaining profitable professional relationships with customers.
Ensuring that all customer requirements are completely met.
Providing world-class customer service.
Responding to requests via incoming telephone calls, emails, and chats.
Attending to customer questions, complaints, and concerns immediately and facilitating satisfactory resolution.
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis.

Requirements

What you’ll need

Experience in a similar position preferred.
High School Diploma or equivalent.
Proficient computer skills including MS Office Programs.
Strong proficiency in sales and customer service.
Strong ability to work under time constraints, to multitask, and solve problems.
Strong attention to detail to ensure accuracy in communication and the information provided.
Strong communication and interpersonal skills are required.
Must be able to work on a self-initiated basis in a team environment and on Saturdays.

Benefits

Comp & perks

medical
dental and vision insurance
company paid life insurance
a generous PTO package
a 401(k) plan
tuition reimbursement